Carissa Just
Pittsburgh,PA
Summary
Dynamic Regional Manager with PMC Property Group, skilled in strategic planning and staff development. Achieved significant improvements in customer satisfaction through proactive communication and effective issue resolution. Fostered a culture of continuous improvement while managing diverse teams across multiple locations, ensuring compliance and operational excellence.
Overview
11
11
years of professional experience
Work History
Regional Manager
PMC Property Group
11.2020 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 9 Multifamily and Commercial locations.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Enforced compliance with local, state and federal regulations and company standards.
Property Manager
PMC Property Group
10.2015 - 11.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Restaurant Manager
Kimpton Hotels & Restaurants
01.2015 - 10.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive customer experiences.
Education
High School Diploma -
Indiana Area High School
Indiana, PASkills
- Operations
- Staff training and development
- Strategic planning
- Staff management
Timeline
Regional Manager
PMC Property Group
11.2020 - Current
Property Manager
PMC Property Group
10.2015 - 11.2020
Restaurant Manager
Kimpton Hotels & Restaurants
01.2015 - 10.2015
High School Diploma -
Indiana Area High School
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