Carissa Coolbaugh
Hopkinton,MA
Overview
9
9
years of professional experience
Work History
Eligibility Services Worker
State of Connecticut Department of Social Services
Bridgeport, CT
12.2022 - 02.2024
- Determined initial and ongoing eligibility and performed required case maintenance tasks for the following economic assistance programs: Supplemental Nutritional Assistance Program (SNAP), Husky Health, State Supplement Cash Assistance, and State Administered General Assistance (SAGA)
- Evaluated clients' eligibility for economic assistance programs by conducting comprehensive interviews via phone or in-person
- Provided clients with referrals to community agencies and social service resources
- Effectively communicated initial and ongoing eligibility decisions to clients
- Successfully utilized the Department of Social Services online eligibility system (impaCT) to accurately enter client information received either orally or in writing, resulting in efficient delivery of eligibility determination results
- Examined and verified accuracy of client-submitted documents and records to determine eligibility
- Provided exemplary client-centered service to meet and exceed clients’ individual and family goals
- Interpreted and ensured compliance with laws, policies, guidelines, and regulations related to economic assistance programs
- Upheld the Department’s standards of client confidentiality
- Worked with a diverse population of clients from different ethnic, cultural, and economic backgrounds as well as clients with disabilities
Service Advisor/Administrative Assistant
Premier Subaru
Branford, CT
04.2019 - 07.2020
- Provided exceptional customer service to 10-15 or more vehicle service customers per day by greeting, determining customer concerns, gathering information, and writing complex repair orders
- Successfully sold repair services and provided knowledgeable responses to customer queries on vehicle servicing
- Ensured timely communication between technicians and customers by following up on repair progress and conveying necessary vehicle information
- Educated customers about regular maintenance service intervals and required vehicle repairs
- Calculated and created professional estimates for vehicle repairs
- Answered 50 or more telephone calls per day to schedule appointments, respond to customer inquiries, and/or transfer calls to appropriate department
- Executed various administrative responsibilities such as filing, report interpretation, and typing
Spa Receptionist
Omni Mount Washington Resort
Bretton Woods, NH
11.2016 - 03.2017
- Scheduled 30 or more spa service appointments per day using SpaSoft in person and by phone/email to maximize guest satisfaction and revenue
- Enhanced guest satisfaction by being a knowledgeable source of information on services and policies in the spa
- Maintained the cleanliness and presentation of the reception desk and retail areas
- Enhanced guests’ “home spa” experience by explaining key features of retail items
- Operated point-of-sale functions for billing of spa services and retail sales
Gift Shop Clerk
Denali Princess Wilderness Lodge
Denali National Park, AK
05.2016 - 09.2016
- Assisted guests with selection of souvenir purchases and presented features of Alaskan-made products
- Operated cash register to process gift and souvenir purchases
- Consistently replenished stock levels on the sales floor
- Processed guest shipping needs efficiently
- Enhanced sales performance through the creation of captivating weekly merchandise displays featuring top-selling products
Sales Associate
Kay Jewelers
Peabody, MA
10.2014 - 03.2016
- Assisted customers with jewelry purchases
- Created effective sales presentations using interactive sales programs
- Offered credit and purchase protection plans to customers
- Conducted morning and nightly inventory counts
- Processed jewelry repair orders
Education
Bachelor of Arts in Psychology -
Southern Connecticut State University
New Haven, CT12.2018
References
References available upon request.
Timeline
Eligibility Services Worker
State of Connecticut Department of Social Services
12.2022 - 02.2024
Service Advisor/Administrative Assistant
Premier Subaru
04.2019 - 07.2020
Spa Receptionist
Omni Mount Washington Resort
11.2016 - 03.2017
Gift Shop Clerk
Denali Princess Wilderness Lodge
05.2016 - 09.2016
Sales Associate
Kay Jewelers
10.2014 - 03.2016
Bachelor of Arts in Psychology -
Southern Connecticut State University
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