Carissa Kindred
Petaluma,CA
Summary
Dynamic sales associate with proven expertise in customer service and problem-solving at Bath & Body Works. Recognized for enhancing customer satisfaction and loyalty through effective relationship-building and efficient cash handling. Adept at promoting merchandise and maintaining store appeal, contributing to a positive shopping experience and repeat business.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bath & Body Works
03.2024 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Key Holder
Bath & Body Works
03.2024 - 03.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Mail Clerk
UNLV
09.2022 - 02.2023
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
Crew Member
Popeyes Chicken
07.2020 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Grocery Clerk
Grocery Outlet Bargain Market
12.2019 - 01.2020
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
Sales Associate
Justice Tween Brands
09.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
N/A - Elementary Education
University of Nevada, Las Vegas
Las Vegas, NVN/A -
Galena High School
Reno, NV05.2021
Skills
- Customer service
- Problem-solving
- Sales expertise
Timeline
Sales Associate
Bath & Body Works
03.2024 - 03.2025
Key Holder
Bath & Body Works
03.2024 - 03.2025
Mail Clerk
UNLV
09.2022 - 02.2023
Crew Member
Popeyes Chicken
07.2020 - 07.2021
Grocery Clerk
Grocery Outlet Bargain Market
12.2019 - 01.2020
Sales Associate
Justice Tween Brands
09.2019 - 10.2019
N/A - Elementary Education
University of Nevada, Las Vegas
N/A -
Galena High School
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