Hospital Collections and Insurance
Carissa liott
Medical Data Systems Inc
Melbourne,FL
4
years of post-secondary education
21
Years of experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Hospital collections
5 Months- Collaborated with team members to enhance workplace productivity and streamline operations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Addressed customer requests and provided solutions to enhance satisfaction and loyalty.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to meet service goals and improve overall operational efficiency.
- Worked efficiently in a fast paced , competitive and goal oriented environment.
- Applied understanding of medical terminology and coding to ensure accurate billing.
Insurance Representative
3 Years 9 Months- Knowledge of Commercial Insurance, Medicaid, Medicare and Supplemental policies
- Proficient in systems such as FinThrive, Epic and Availlity
- HCPCS
- Knowledge of ICD-10 and medical terminology
- Maintain accurate documentation and comply with HIPAA and all applicable healthcare regulations
- Medical claims processing
- Worked with insurance companies to identify errors and get the claim reprocessed
- Consistently won monthly award for most inbound calls
Front Office Manager
9 Years 5 Months- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Electronic Filing and Insurance Verification
- Answering phones and setting appointments
- Maintained neat office space
Insurance Agent
2 Years 4 Months- 440 license
- Amended existing auto and home insurance policies
- Provided exceptional customer service during very active hurricane season
- Strong interpersonal and customer service.
- Obtained 440 license for insurance services
Education
Bachelor of Arts - Liberal Arts And Sciences
Skills
Hospital collections
Medical billing
Insurance verification
Claims reprocessing
Medical terminology knowledge
Organizational skills
Multitasking
Accomplishments
- Award for most inbound calls
- Consistently hitting bonus
References
References available upon request.
Timeline
Hospital collections
Medical Data Systems Inc
05.2026 - CurrentRead More
Insurance Representative
Medical Data Systems Inc
08.2022 - 05.2026Read More
Front Office Manager
Liott Back and Neck Care
05.2012 - 10.2021Read More
Insurance Agent
Liberty Mutual Group
06.2005 - 10.2007Read More
University of Central Florida
Bachelor of Arts from Liberal Arts And Sciences
08.2000 - 05.2004Read More