Carissa Metoxen
Oneida Bingo & Casino
Oneida,WI
10
years of professional experience
Dedicated professional with strong organization, time management, and communication skills. Proven ability to enhance guest satisfaction and streamline operations in high-stress environments.
Work History
Receptionist
2 Years 11 Months- Greeted and assisted guests, ensuring a welcoming environment at the front desk.
- Managed a multi-line phone system, directing calls efficiently to appropriate departments.
- Assisted with inquiries regarding casino services, enhancing guest satisfaction through effective communication.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Customer Service Representative
9 Months- Managed order processing using POS systems, ensuring accuracy and timely fulfillment.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Streamlined communication processes between departments to enhance operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Cage Cashier
3 Years- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Assisted customers with inquiries, delivering exceptional service and enhancing guest experience.
- Trained new staff on operational procedures and customer service standards, fostering a collaborative environment.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Cage and Vault Supervisor
1 Year 9 Months- Managed daily vault operations while adhering to regulatory standards and internal policies.
- Managed cash handling processes, maintaining accuracy and integrity of financial transactions.
- Managed inventory control within the vault area, regularly verifying counts against system data to identify discrepancies or potential thefts promptly.
- Ensured compliance with federal regulations regarding cash handling procedures and reporting requirements for large monetary transactions.
- Streamlined daily operations with efficient scheduling, task delegation, and prioritizing workloads to ensure timely completion of duties.
Education
Associate of Arts - General Education
No Degree - Social Work
Skills
Organizational management
Organization skills
Telephone skills
Customer/Client relations
Customer and client relations
Cash handling
Time management
Verbal and written communication
Timeline
Receptionist
Oneida Bingo & Casino
11.2023 - CurrentRead More
Customer Service Representative
Seroogy's Chocolates
08.2022 - 05.2023Read More
Cage Cashier
Oneida Bingo & Casino
10.2018 - 10.2021Read More
Cage and Vault Supervisor
Oneida Bingo & Casino
01.2017 - 10.2018Read More
University of Wisconsin, Green Bay
No Degree from Social Work
Read More
Fox Valley Technical College
Associate of Arts from General Education
Read More