Carissa Shook
Allentown,PA
Summary
Proven leader in customer service and team collaboration, I excelled at Carter's Retail by streamlining operations and enhancing customer satisfaction. Skilled in cash register operation and adept at problem-solving, I consistently met goals through effective multitasking and team leadership, significantly improving transaction accuracy and staff training efficiency.
Overview
6
6
years of professional experience
Work History
Sales Associate
Designer Shoe Warehouse, DSW
Allentown, PA
08.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
Key Holder
Carter's Retail
Allentown, PA
10.2020 - 12.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Head Hostess
Miller's Ale House
Allentown, PA
03.2018 - 02.2019
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Exceptional customer service
- Cash Register Operation
- Sales Training
- Outgoing Personality
- Adaptable and Flexible
- Team Leadership
Languages
American Sign Language
Limited Working
Timeline
Sales Associate
Designer Shoe Warehouse, DSW
08.2023 - Current
Key Holder
Carter's Retail
10.2020 - 12.2022
Head Hostess
Miller's Ale House
03.2018 - 02.2019
High School Diploma -
Liberty High School