Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Wayland

Cincinnati,USA

Summary

Versatile and resourceful professional with a diverse background in insurance, hospitality and healthcare administration, combining over 19 years as a bartender, bar manager, doctors' office manager and a licensed insurance agent. Skilled in team leadership, customer service, office operations, and inventory management, with a demonstrated ability to thrive in a fast-paced, high pressure environment. Remarkable ability to connect with others, manage staff, optimize workflows, and enhancing client experiences, both in social and medical setting. Known for exceptional communication, multitasking abilities and strong attention to detail, I am eager to bring my unique and diverse skill set to a dynamic, client-focused role.

Overview

16
16
years of professional experience

Work History

Licensed Insurance Agent

Globe Life Liberty National Division
04.2025 - Current
  • Specialize in business to business (B2B) insurance sales, meeting directly with business owners, presidents, and CEOs to deliver tailored benefit solutions
  • represent a proprietary group term life insurance policy unique to Globe Life, along with individual life, accident and supplemental health products
  • Conduct in-person consultations to assess company needs, present policy options, and support employee benefits implementation
  • Maintain detailed records of sales activities and client interaction using Salesforce CRM
  • Fast-tracked to management based on strong performance, assisting senior leadership with candidate interviews and team growth
  • Foster a positive and supportive team environment by inspiring colleagues and offering help whenever possible to promote shared success

Bartender

Overlook Lodge
11.2023 - 12.2024
  • Crafted innovative cocktails, created an enjoyable environment and elevated guest experiences at Overlook Lodge. Managed bar inventory efficiently, ensuring optimal stock levels and minimizing waste.
  • Maintained impeccable cleanliness and organization behind the bar, adhering strictly to health and safety regulations. Ensured accurate cash handling and reconciliation.
  • Mentored new bartenders, sharing techniques and product knowledge. Resolved customer concerns promptly, turning potentially negative situations into positive experiences.

Bar Manager

Swingline Madeira
05.2022 - 10.2023
  • Led bar operations, optimising inventory and staff schedules. Implemented innovative cocktail menu, boosting sales. Trained team in mixology and customer service excellence, driving customer loyalty.
  • Fostered teamwork among bar staff, enhancing service quality. Partnered with local suppliers to source unique ingredients. Coordinated with kitchen to create food and drink pairings.
  • Introduced themed nights and seasonal specials, driving customer engagement. Developed signature cocktails that became local favorites. Implemented digital ordering system to improve service speed.
  • Meticulously managed inventory, ensuring optimal stock levels. Conducted regular quality checks on drinks and service. Analyzed sales data to refine menu offerings and pricing strategies.

Lead Bartender

James Third Base
01.2010 - 05.2022
  • Led team to enhance customer satisfaction, boosting repeat patronage through exceptional service.
  • Implemented efficient workflows, reducing wait times and improving bar operations.
  • Trained staff in mixology techniques, elevating service quality and customer experience.
  • Resolved customer issues promptly, maintaining a positive and welcoming environment.
  • Collaborated with management to optimize inventory, ensuring cost-effective operations.

Office Manager

Crossing Chiropractic and Massage Wellness Center
04.2014 - 06.2016
  • Managed office operations, optimising workflows and enhancing patient experience. Implemented efficient scheduling system, reducing wait times and boosting client satisfaction.
  • Coordinated with chiropractors and massage therapists to ensure seamless patient care. Fostered a positive work environment, improving team communication and productivity.
  • Streamlined administrative processes, significantly reducing paperwork and increasing operational efficiency. Introduced digital record-keeping system, enhancing data accuracy and accessibility.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly. Maintained a welcoming atmosphere, contributing to high patient retention rates.

Education

Bachelor's Degree - Biology

Muskingum University

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Youngstown State University

Certification - undefined

Cincinnati School for Medical Massage

Skills

  • Client Relationship and Account Management
  • Insurance Product and Sales Expertise
  • Policy Assessment and Management
  • Professional Networking
  • Goal Oriented Approach
  • Client Service and Experience
  • Problem Solving
  • Time Management
  • Inventory Management
  • Attention to Detail
  • Creative Thinking
  • Brand Development
  • Operational Excellence
  • Product Knowledge
  • Team Building
  • Customer Loyalty
  • Communication
  • Leadership
  • Multitasking
  • Sales Strategy

Timeline

Licensed Insurance Agent

Globe Life Liberty National Division
04.2025 - Current

Bartender

Overlook Lodge
11.2023 - 12.2024

Bar Manager

Swingline Madeira
05.2022 - 10.2023

Office Manager

Crossing Chiropractic and Massage Wellness Center
04.2014 - 06.2016

Lead Bartender

James Third Base
01.2010 - 05.2022

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Youngstown State University

Certification - undefined

Cincinnati School for Medical Massage

Bachelor's Degree - Biology

Muskingum University

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Carissa Wayland