CARISSA WHITE

• Achieved and grew digital revenue on platforms by 200%.
• Fulfilled digital advertising by coordinating with sales teams, digital content teams and digital revenue team.
• Designed campaign performance reports interwoven with strategic insights.
• Oversaw execution of digital advertising campaigns, provided recap reports and presented renewal opportunities to clients.

• Customized insurance programs to suit individual customers by explaining disadvantages and advantages of various policies
• Advised and educated potential clients and policyholders on available products to resolve gaps in client's coverage
• Obtained existing insurance data and personal information to develop insurance quotes
• Performed accounting functions by preparing and calculating premiums
• Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations
• Handled 50 calls per day to address customer inquiries and concerns.

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
• Monitored metrics and developed actionable insights to improve efficiency and performance
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
• Created customer support strategy to increase customer retention.
• Managed department call volume of 150 calls per day and coordinated department schedules to maximize coverage during peak hours
• Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Oversaw fast-paced front desk operations and guests' needs at busy facility
• Took 50+ reservations over phone and through email, recording guest information in computer system and verifying details
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Collected room deposits, fees and payments.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Managed over 50 inbound customer calls per day

• Relevant Coursework:

Billing & Insurance for Medical Offices

Medical Law and Ethics

Billing & Collections for Medical Coders

Medical Coding for Foundational Body Systems

Medical Coding for Vital Body Systems

Medical Coding for Transformative Body

Electronic Records for Medical Practice

• 4.0 GPA