Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Hi, I’m
Carisse Neal
Summary
Overview
18
years of professional experience
Work History
Harvest Dispensary
Lead Budtender
01.2020 - 07.2024
Job overview
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming deals/promotions.
McDonald's
Shift Supervisor
06.2018 - 01.2020
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
OneMain Financial
Auto/Unsecured Loan Underwriter II Lead
05.2016 - 06.2018
Job overview
- Participated in ongoing professional development opportunities to stay current on best practices within the industry.
- Assisted in the implementation of new technology solutions designed to streamline workflow processes for faster decision-making capabilities across the organization''s underwriting department.
- Improved loan approval rates by conducting thorough risk assessments and evaluating borrowers'' financial capabilities.
Discover
Underwriter / Personal Loan Specialist Lead
07.2014 - 05.2016
Job overview
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Wendy's Fast Food
Supervisor
03.2012 - 10.2015
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
CVS Caremark
Customer Service Representative Supervisor
02.2013 - 06.2014
Job overview
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Amazon
Supervisor of Operations
08.2011 - 03.2013
Job overview
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Calibrus
TPV Agent
01.2007 - 03.2012
Job overview
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
Education
Phoenix CollegePhoenix, AZ
Nursing
05.2011
University Overview
C.I.Wilson High SchoolTempe, AZ
High School Degree
05.2008
University Overview
Skills
- Strong Work Ethic
- Customer service expertise
- Staff Training and Development
- Organizational capabilities
Timeline
Lead Budtender
Harvest Dispensary
01.2020 - 07.2024
Shift Supervisor
McDonald's
06.2018 - 01.2020
Auto/Unsecured Loan Underwriter II Lead
OneMain Financial
05.2016 - 06.2018
Underwriter / Personal Loan Specialist Lead
Discover
07.2014 - 05.2016
Customer Service Representative Supervisor
CVS Caremark
02.2013 - 06.2014
Supervisor
Wendy's Fast Food
03.2012 - 10.2015
Supervisor of Operations
Amazon
08.2011 - 03.2013
TPV Agent
Calibrus
01.2007 - 03.2012
Phoenix College
Nursing
C.I.Wilson High School
High School Degree
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