Carl Gilliard

• Assisted customers in selecting pest control solutions tailored to their needs.
• Educated clients on pest prevention techniques and product usage for improved effectiveness..
• Developed knowledge of pest identification and treatment options to provide accurate information to clients.
• Built relationships with customers to encourage repeat business.
• Collaborated with team members to enhance customer service strategies and improve overall satisfaction.

• Developed and maintained strong customer relationships to enhance client retention.
• Conducted product demonstrations to educate clients on refrigeration solutions.
• Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

• Developed accurate cost estimates for HVAC projects, ensuring alignment with client budgets.
• Analyzed blueprints and technical drawings to determine material and labor requirements.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
• Established strong relationships with clients through clear communication and prompt responses to inquiries.
• Increased sales leads by developing and implementing effective sales estimation strategies.
• Developed customized sales proposals, resulting in higher conversion rates and increased revenue.

• Participated in industry trade shows to represent company and generate valuable leads for future business growth.
• Negotiated favorable terms with suppliers to improve product margins and competitiveness.
• Prepared pricing agreements and contracts to close sales.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Optimized sales funnel management, enhancing lead generation and conversion rates.
• Expanded market share with strategic territory planning and targeted prospecting.

C2 Pest Control License

Certified Evapco Cooling Tower Expert

Toastmaster of the Year