Carl Heavener
Crouse,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Shop Manager
XPO
Charlotte, NC
07.2023 - Current
- Controlled costs by effectively managing maintenance spend with vendors internally and with outside vendors.
- Managed maintenance and repair for over 600 pieces of equipment across multiple states.
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored staff.
- Managed scheduling, ensuring optimal staffing levels during peak hours for improved service delivery.
- Coordinated inventory audits, maintaining accuracy in stock levels and minimizing discrepancies.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Maintained a clean, safe, and inviting environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Operations & Maintenance Manager
PB Intermodal
Charlotte, NC
09.2020 - 07.2023
- Grew revenue by $3M within the first year by expanding footprint in multiple locations offering complete maintenance for all equipment, RV, and automotive maintenance and repair.
- Oversaw maintenance schedules to ensure timely completion of repairs and inspections.
- Conducted training sessions for staff on safety protocols and equipment usage, enhancing team competency.
- Developed and maintained relationships with vendors for procurement of parts and services, ensuring quality supply chain management.
- Led cross-functional teams in troubleshooting complex mechanical issues, driving quick resolution to minimize disruption.
- Established performance metrics for maintenance tasks, fostering accountability among team members.
Director of Maintenance
Universal Logistics Holdings Inc.
Warren, MI
05.2017 - 03.2020
- Developed a complete maintenance program across the country and managed a $4M maintenance budget,
- Trained and mentored staff on safety protocols and best practices in maintenance operations.
- Implemented process improvements that enhanced operational efficiency across maintenance teams.
- Developed and maintained relationships with vendors for procurement of materials and services.
- Collaborated with cross-functional teams to align maintenance strategies with organizational goals.
Service Center Manager
XPO
Fort Myers, FL
05.2015 - 05.2017
- Managed a team of DSRs.
- Route scheduling.
- Sales.
- Resolved escalated customer issues promptly.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
Shop Manager
XPO
Memphis, TN
05.2014 - 05.2015
- Oversaw fleet maintenance of hundreds of rolling stock.
- Inventory management.
- Fostered a positive work environment, promoting teamwork and addressing employee concerns proactively.
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
Shop Manager
XPO
Jackson, MS
05.2008 - 05.2014
- Controlled costs by effectively managing maintenance spend with vendors internally and with outside vendors.
- Managed maintenance and repair for over 600 pieces of equipment across multiple states.
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
Education
Associate of Arts -
Hinds Community College
Raymond, Mississippi, MSBachelor of Science -
DeVry University
Chicago, ILAuto & Diesel Technology -
Nashville Auto Diesel College
Nashville, TNSkills
- Employee management
- Health and safety
- Invoicing
- Budgeting and finance
- Team leadership
- Decision-making
- Inventory management
- Staff development
- Inventory tracking and management
Timeline
Shop Manager
XPO
07.2023 - Current
Operations & Maintenance Manager
PB Intermodal
09.2020 - 07.2023
Director of Maintenance
Universal Logistics Holdings Inc.
05.2017 - 03.2020
Service Center Manager
XPO
05.2015 - 05.2017
Shop Manager
XPO
05.2014 - 05.2015
Shop Manager
XPO
05.2008 - 05.2014
Associate of Arts -
Hinds Community College
Bachelor of Science -
DeVry University
Auto & Diesel Technology -
Nashville Auto Diesel College