Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carl Nelson

Substitute Teacher
South Sioux City,NE

Summary

Proven track record in enhancing customer satisfaction and student engagement, demonstrated during my tenure at Sioux City Community Schools. Skilled in conflict resolution and adaptable to diverse situations, I excel in creating positive outcomes. Expertise in customer service and computer literacy underpins my ability to deliver exceptional results.

Overview

26
26
years of professional experience

Work History

Substitute Teacher

Sioux City Community Schools
04.2014 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Guest Services

Dogwood Pet Hotel
12.2012 - 05.2013

Maintain kennels including feeding, watering, and cleaning. Playing with, and maintaining order during playtime.

Customer Service Representative

Stream/ Nike
08.2012 - 01.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Manager

Great Western Car and Van Rental
07.1998 - 12.2005
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Master of Science - Public Administration

University of South Dakota
Vermillion, SD
05.2001 -

Associate of Science - Political Science And Government

University of South Dakota
Vermillion, SD
05.2001 -

Skills

Customer Service

Student Engagement

Adaptable

Computer Literate

Empathetic

Observant

Good Listener

Good Note Taker

Timeline

Substitute Teacher

Sioux City Community Schools
04.2014 - Current

Guest Services

Dogwood Pet Hotel
12.2012 - 05.2013

Customer Service Representative

Stream/ Nike
08.2012 - 01.2013

Master of Science - Public Administration

University of South Dakota
05.2001 -

Associate of Science - Political Science And Government

University of South Dakota
05.2001 -

Manager

Great Western Car and Van Rental
07.1998 - 12.2005
Carl NelsonSubstitute Teacher