Carla Armstrong
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Spirit Airlines
03.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Check-in: Assist passengers with self-serve or assisted check-in, including checking tickets and passports
- Boarding: Provide boarding passes, luggage labels, and seat numbers
- Special assistance: Care for unaccompanied children, people with special needs
- Flight information: Answer questions about flight departures and arrivals, and provide flight information
- Complaints: Resolve customer complaints in a calm manner
- Announcements: Make announcements over the public address system
Virtual Remote Agent
Manpower Us INC. (Maximus)
12.2023 - 03.2024
- Customer service representatives interact with customers to handle complaints, and answer questions.
- Called prospective clients in market area to explain products offered and qualify leads.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Shipping and Receiving Clerk
Khols
10.2021 - 01.2022
Customer Care Service Representative
Luxor Staffing
08.2021 - 11.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Created personalized solutions for customers by leveraging expert product knowledge and understanding their unique needs.
Inventory Associate
Amazon.com
05.2020 - 06.2021
- Ordering inventory from vendors and suppliers and securing shipment arrival times
- Managing inventory by stocking and cataloging products for a business
- Performing quality checks on stored inventory and discarding inventory that does not meet the company's standards
Insurance Verification Specialist
Methodist Medical Center
12.2016 - 12.2017
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
General Studies -
High School Diploma
Allen, TXSkills
- Storage Organization
- Quality Control
- Order Filling
- Product Packaging
- Product Organization
- Shipment Preparation
- Critical thinking and decision-making
- Leadership and management
- Communication and interpersonal skills
Timeline
Guest Service Representative
Spirit Airlines
03.2024 - Current
Virtual Remote Agent
Manpower Us INC. (Maximus)
12.2023 - 03.2024
Shipping and Receiving Clerk
Khols
10.2021 - 01.2022
Customer Care Service Representative
Luxor Staffing
08.2021 - 11.2021
Inventory Associate
Amazon.com
05.2020 - 06.2021
Insurance Verification Specialist
Methodist Medical Center
12.2016 - 12.2017
General Studies -
High School Diploma