CARLA CORONA
Niceville,FL
Summary
Ambitious professional seeking opportunities for increased responsibilities and growth. Collaborative leader fostering an engaged and empowering work culture through strong partnerships with coworkers. Excelled in building and maintaining relationships with diverse stakeholders in fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Store Manager / Team Lead
Palmetto Moon
Miramar Beach, FL
04.2026 - Current
- Managed sales floor, ran MOD shifts, drove KPIs, and oversaw daily store labor, contributing to achievement of revenue goals.
- Coached and motivated store staff, delegated tasks, and ensured exceptional customer service while effectively resolving complaints.
- Oversaw opening/closing duties, conducted register counts, handled nightly deposits, maintained safety protocols, and upheld visual merchandising standards.
Shopper
Shipt, Inc.
Fort Walton Beach, FL
09.2019 - Current
- Delivered grocery orders accurately and on-time via Shipt mobile application, ensuring customer satisfaction.
- Executed efficient shopping trips to ensure timely delivery of groceries to customers.
- Adapted quickly to customer preferences, enhancing personalized shopping experiences.
- Maintained accurate inventory records while selecting items for orders.
Assistant Manager & Team Lead
Ariat
Miramar Beach, FL
04.2024 - 01.2026
- Managed sales floor, guided associates, and oversaw daily operations to ensure optimal stock levels and effective visual presentation.
- Conducted opening/closing procedures, mentored team members for skill development, and assisted with event execution to enhance customer experience.
Appointment Clerk (Contractor)
BG Consulting Services LLC
Eglin AFB, FL
07.2023 - 03.2024
- Scheduled TRICARE Prime and non-Prime appointments, ensuring compliance with ATC standards and RMC guidelines to facilitate patient access.
- Tracked referral requests/results and linked referrals to appointments, completing EHR documentation scans within 3 business days to support timely patient care.
- Coordinated appointment scheduling for clients, optimizing daily workflow and resource allocation.
- Managed client communications, ensuring accurate information transfer and timely follow-ups.
- Streamlined appointment confirmation processes, enhancing overall customer satisfaction and retention rates.
Human Resources Admin Assistant
Dick’s Sporting Goods
Destin, FL
09.2022 - 05.2023
- Provided administrative support, ensured program compliance, managed store documentation, and oversaw systems administration.
- Maintained accurate employee records, including time & attendance, employment files, and onboarding materials to support HR processes.
- Managed scheduling and coordination of team meetings and events.
- Streamlined communication between departments to enhance workflow efficiency.
- Implemented inventory tracking system, improving order accuracy and timeliness.
Receptionist
Orthopedic Associates
Fort Walton Beach, FL
10.2019 - 02.2021
- Welcomed patients, scheduled appointments, managed financial accounts and third-party claims, maintained EHR systems to ensure accurate patient information.
- Managed office inventory and equipment maintenance while ensuring patient record confidentiality to support seamless operations.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled patient appointments, ensuring optimal calendar management for medical staff.
- Processed patient intake forms, accurately capturing essential information for healthcare delivery.
Education
GED -
San Jacinto College
Texas01-1991
Skills
- Customer Service & Leadership: Team management, staff coaching, conflict resolution, store operations, labor management
- Administrative & Systems: MS Word, Outlook, Inventory ManagRetail Technologyipt App, electronic health record systems, inventory tracking
- Work Ethic: Highly motivated, adaptable multi-tasker with strong organizational skills and integrity
- Customer engagement
Certification
OEM/ASPR Logistics Fundamentals Training (2017), FEMA Certifications: ICS-100, ICS-200, NIMS-700, IS-800.b
Timeline
Assistant Store Manager / Team Lead
Palmetto Moon
04.2026 - Current
Assistant Manager & Team Lead
Ariat
04.2024 - 01.2026
Appointment Clerk (Contractor)
BG Consulting Services LLC
07.2023 - 03.2024
Human Resources Admin Assistant
Dick’s Sporting Goods
09.2022 - 05.2023
Receptionist
Orthopedic Associates
10.2019 - 02.2021
Shopper
Shipt, Inc.
09.2019 - Current
GED -
San Jacinto College