Carla Gorman

Sales Consultant

Custom Carpet Centers

07.2021 - 02.2025

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Provided sales and customer service assistance to walk-in traffic
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Followed up with existing customers to provide additional support and address concerns.
Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Informed customers of promotions to increase sales productivity and volume.
Recorded accurate and efficient records in customer database.