Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Gutierrez

Elmhurst,NY

Summary

Professional with strong background. Works well independently to handle assignments and always ready to go beyond basics . Quick learner with good computer abilities, good communication skills, stay calm under pressure and quickly resolves customer complains Motivated to continue to learn and grow as professional .

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Malik Eye Care
05.2019 - 11.2024
  • Greeting and Welcome gest.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Handled CO-payment processing and provided patient with receipts and proper bills and change.
  • Scheduled and confirmed appointments.
  • insurance verification and authorization .
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.


Ophthalmic Assistant

Malik Eye Care
05.2019 - 11.2024
  • Completed patient histories (EHR) by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
  • Checked Vision Fields, Refraction, Ext. Photos, Fundus Photos, Fluorescein Angiography, IOL Master, OCT Anterior, OCT Macular,OCT ONH, Topography , Keratometry. Before patient met with ophthalmologist.
  • Dilated patients' eyes and administered prescribed treatments.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Kept examination rooms, clinical areas and equipment clean and patient-ready.

Education

Some College (No Degree) - International Marketing

Simon Rodriguez
Venezuela

English

LaGuardia Community College of The City University of New York
Long Island City, NY
2019

High School Diploma -

Jesus De Nazaret
07.2010

Skills

  • Customer service
  • Listening skills
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Relationship Building
  • Computer Skills
  • Problem Resolution
  • Active Listening
  • Good organizational multi-tasking abilities
  • Data entry
  • Appointment scheduling

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

Malik Eye Care
05.2019 - 11.2024

Ophthalmic Assistant

Malik Eye Care
05.2019 - 11.2024

English

LaGuardia Community College of The City University of New York

High School Diploma -

Jesus De Nazaret

Some College (No Degree) - International Marketing

Simon Rodriguez

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Carla Gutierrez