Carla Humphrey
Tampa
Summary
Cheerful Admissions Representative with 19 years of experience and passion for assisting students throughout admissions process. Comprehensive knowledge of admissions procedures and curriculum options. Strong leadership and management skills with ability to accomplish multiple tasks while contacting potential students.
Overview
26
26
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy
Tampa
12.2019 - Current
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Shared detailed information regarding healthcare programs options to help customers make decisions.
- Maintained high-volume workload within fast-paced environment by assisting 30 clients per month and consistently meeting performance benchmarks.
Driver
Lakeview Healthcare System
Summerfield
08.2017 - 11.2019
- Transported clients to specified destinations safely and on-time.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Cleaned vehicle regularly to maintain professional appearance.
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Helping client get in out out of work van safely, assisting them getting in the doctors or their homes.
Account Resolution Specialist
HealthPlan Services
Tampa
02.2000 - 03.2017
- Negotiated dispute resolution and communicated resolution status to customers.
- Evaluated each customer's situation with fresh eye in order to develop most effective solution.
Education
High School Diploma -
Benjamin Russell High School
Alexander City, AL05.1992
Cosmetology - Hairstyling
Southern Union State Community College
Opelika, AL10.1992
Skills
- Knowledge of networking
- Ability to communicate effectively
- Sales background
- Expertise in financial aid
Accomplishments
- Promoted from processor to Account Resolution Specialist, in less than 12-months
Affiliations
* HIPPA Compliance
* Code of Ethics
Timeline
Admissions Representative
Ultimate Medical Academy
12.2019 - Current
Driver
Lakeview Healthcare System
08.2017 - 11.2019
Account Resolution Specialist
HealthPlan Services
02.2000 - 03.2017
High School Diploma -
Benjamin Russell High School
Cosmetology - Hairstyling
Southern Union State Community College