Carla McCallum
Atlanta,GA
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
11
11
years of professional experience
Work History
SALES ASSOCIATE
DILLARDS
Stone Mountain, GA
10.2025 - Current
- Delivering style, service, and value to customers.
- Process sales, returns, and account payments accurately at the register; work to achieve sales targets.
- Handle customer inquiries and complaints professionally and efficiently.
- Maintained visual merchandising standards throughout the sales floor.
Front Desk Clerk
SOUTHWEST MAXILLOFACIAL SURGERY AND IMPLANT CENTER
Villa Rica, GA
11.2024 - 04.2025
- Managing incoming calls and addressing patient questions with care and precision.
- Performing General Office duties, such as photocopying, scanning and filing.
- Maintaining office inventory and supply.
- Processing payments and handling insurance claims.
MEMBER CARE AGENT
DELTA COMMUNITY CREDIT UNION
Vinings, GA
02.2024 - 11.2024
- Provided a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings.
- Maintained cross sales opportunities by using in depth product knowledge.
- Possess strong interpersonal and communication skills.
- Collaborated with team members to enhance branch operations.
SALES ASSOCIATE
WILLIAM SONOMA
Atlanta, GA
04.2022 - 10.2023
- Performed cash transactions with accuracy in a fast-paced environment.
- Maintained excellent customer service skills by listening to their needs and helping communicate options for them.
- Handled customer complaints efficiently and professionally.
- Participated in promotional events to boost store visibility and sales.
LEAD ACCOUNT RESOLUTION ANALYST
NATIONAL CREDIT SYSTEMS
Marietta, GA
11.2021 - 04.2022
- Negotiated payment plans or payoff deadlines. While handling questions and complaints.
- Managed multiple delinquent accounts for collections efforts.
- Investigated and resolved discrepancies in payments and accounts, which resulted in the company monthly gross of 10-20k.
- Compiled accurate records of all customer interactions related to dispute resolutions.
LOAN SERVICES REPRESENTATIVE
SUNTRUST
Dunwoody, GA
11.2020 - 10.2021
- Facilitated conversations with customers about loan and home equity processes available to them, ultimately decreasing customer error by 20%.
- Accurately inputted customer data within the internal systems.
- Responded and provided clear and accurate information within customer correspondence.
DEBT ADJUSTER
PEOPLE’S UNITED BANK
Bridgeport, CT
10.2019 - 08.2020
- Prepared written correspondence to notify customers, communicated with cross-functional teams including merchants and financial.
- Analyzed policy provisions to determine coverage eligibility for submitted claims.
- Ensured compliance with regulatory requirements relating to claims handling.
- Initiated the collection process with attention to detail, while corresponding with banks to resolve complex issues, outstanding cash items.
TELLER
WELLS FARGO
Ansonia, CT
01.2015 - 08.2017
- Reconciled cash draw and ATM’s handling $33K+ / per day, with minimal mistakes in three years.
- Achieved individual and team goals by cross-selling bank products.
- Resolved customer complaints with empathy and professionalism.
- Adhered to banking regulations and compliance standards diligently.
Education
Bachelor of Science - Business Administration And Management
Clayton State University
Morrow, GA03.2028
Associate’s Degree - Business Administration
Housatonic Community College
Bridgeport, CT05-2018
Skills
- Sales forecasting
- Customer service
- Team collaboration
- Visual merchandising
- Office administration
- Payment processing
- Conflict resolution
- Reading comprehension skills
- Upselling and cross selling
- Guest relations
- Verbal/written communication
- Client retention strategies
- Retail store operations
- Hospitality and accommodation
- Policy and procedure adherence
- Negotiation tactics
Cellular
203.727.9215
Timeline
SALES ASSOCIATE
DILLARDS
10.2025 - Current
Front Desk Clerk
SOUTHWEST MAXILLOFACIAL SURGERY AND IMPLANT CENTER
11.2024 - 04.2025
MEMBER CARE AGENT
DELTA COMMUNITY CREDIT UNION
02.2024 - 11.2024
SALES ASSOCIATE
WILLIAM SONOMA
04.2022 - 10.2023
LEAD ACCOUNT RESOLUTION ANALYST
NATIONAL CREDIT SYSTEMS
11.2021 - 04.2022
LOAN SERVICES REPRESENTATIVE
SUNTRUST
11.2020 - 10.2021
DEBT ADJUSTER
PEOPLE’S UNITED BANK
10.2019 - 08.2020
TELLER
WELLS FARGO
01.2015 - 08.2017
Bachelor of Science - Business Administration And Management
Clayton State University
Associate’s Degree - Business Administration
Housatonic Community College