Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Carla Murillo

Kissimmee,FL

Summary

Dynamic Lead Medical Assistant with extensive experience, excelling in patient education and clinical leadership. Proven ability to enhance patient care through effective communication and phlebotomy expertise. Committed to providing a compassionate environment while streamlining clinic operations, resulting in improved patient satisfaction and efficient care delivery.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

CenterWell
09.2024 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.

Lead Medical Assistant

Walmart Health Clinic
07.2022 - 06.2024
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Prepared and administered medications to alleviate patient symptoms.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Assistant/Receptionist

Olneyville Health Center
10.2014 - 05.2019
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.

Pediatric Medical Assistant

Santiago Medical Group
08.2010 - 09.2013
  • Administered vaccinations and medications for timely delivery of essential treatments.
  • Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
  • Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
  • Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
  • Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
  • Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
  • Enhanced patient care by assisting in routine physical examinations for children, ensuring comfort and safety throughout process.
  • Supported diagnostic processes, prepared patients for x-rays and collected laboratory specimens, ensuring accuracy and timely diagnoses.

Education

Sawyer School
Pawtucket, RI

Skills

  • Clinical leadership
  • Vital signs monitoring
  • Phlebotomy expertise
  • Professionalism and ethics
  • Inventory and supply management
  • Clinical flow management
  • CPR
  • Immunization administration
  • Laboratory maintenance
  • Fluent in Languages

Certification

  • RMA - Registered Medical Assistant

Additional Information

Experience in pediatric, primary care, Internal medicine, OB/GYN, Cardiology

Languages

Spanish
Full Professional

Timeline

Lead Medical Assistant

CenterWell
09.2024 - Current

Lead Medical Assistant

Walmart Health Clinic
07.2022 - 06.2024

Medical Assistant/Receptionist

Olneyville Health Center
10.2014 - 05.2019

Pediatric Medical Assistant

Santiago Medical Group
08.2010 - 09.2013

Sawyer School

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Carla Murillo