Carla Oliveros
San Jose,CA
Summary
Dynamic leader with proven expertise in team leadership and customer relationship management honed at McDonald's Restaurant. Excelled in building high-performing teams and enhancing customer satisfaction through effective communication and problem-solving. Skilled in multitasking and fostering team collaboration, significantly improving service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Manager
MacDonald's Restaurant
08.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Arts - Psychology
Evergreen Valley College
San Jose, CA12-2024
Skills
- Team leadership
- Customer service
- Customer relationship management (CRM)
- Verbal and written communication
- Positive attitude
- Multitasking
- Multitasking Abilities
- Time management abilities
- Effective communication
- Problem-solving abilities
- Self motivation
- Team collaboration
- Good judgment
- Teamwork
- Customer Relations
Languages
English
Professional Working
Timeline
Manager
MacDonald's Restaurant
08.2021 - Current
Associate of Arts - Psychology
Evergreen Valley College
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