Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carla Schrumpf

Ponte Vedra Beach,FL

Summary

Enthusiastic Server offering 13 years of service industry experience. Highly skilled in serving high-volume customer base with enthusiasm and efficiency. Frequently commended for superior service and achieving company sales goals. Dynamic server with a proven track record excelling in cash handling and known for boosting repeat clientele through effective upselling and personalized experiences. Adept at multitasking in fast-paced environments, ensuring high-quality service and customer satisfaction during peak hours.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Cocktail Server

Bestbet Jacksonville
01.2018 - 09.2025
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Streamlined order-taking process, reducing wait times and improving overall customer satisfaction.

Cocktail Server

Victory Casino
02.2015 - 11.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Conducted training sessions for new hires on customer service and bar menu knowledge, raising team's performance standards.
  • Maintained accurate financial transactions and tip distribution, ensuring transparency and fairness among staff.
  • Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.

Education

Associate of Arts - Business Administration

Florida Gateway College
Lake City, FL
05-2009

Business Management

University of North Florida
Jacksonville, FL

Skills

  • Cash handling
  • Exceptional customer service
  • Efficient multitasking
  • Speed and efficiency
  • POS system operation
  • Positive demeanor

Certification

  • Alcohol Awareness Training
  • ServSafe, Food Safety Certified

Timeline

Cocktail Server

Bestbet Jacksonville
01.2018 - 09.2025

Cocktail Server

Victory Casino
02.2015 - 11.2017

Associate of Arts - Business Administration

Florida Gateway College

Business Management

University of North Florida

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Carla Schrumpf