Hi, I’m
Carla Smith
Vicksburg,MS
Summary
Driven by a results-focused approach, I significantly enhanced safety and customer satisfaction at Funtime Liquor and Wine. My expertise in policy implementation and exceptional problem-solving skills led to a marked reduction in workplace incidents. Skilled in fostering team development and operational efficiency, I excel in high-pressure environments, as demonstrated in my tenure with American Medical Response, AMR. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
29
years of professional experience
1
Certification
Work History
Funtime Liquor and Wine
Manager
01.2019 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated training for Number employees.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Championed a positive safety culture by promoting employee involvement in health and safety initiatives.
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
- Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
- Monitored legislative updates relating to workplace health and safety, ensuring ongoing compliance with regulations.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Consistently achieved high levels of employee engagement in safety meetings, fostering an environment focused on continuous improvement.
- Streamlined incident reporting processes for accurate documentation and data-driven decision making.
American Medical Response, AMR
Paramecic
05.1995 - 07.2017
Job overview
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Transferred patients safely and securely to medical facilities for continued care.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
Education
Jones Junior College Ellisville, MS
Associate Of Business Administration from Business Administration And Management
05.1989
University Overview
- Honor Roll [Semester and Year]
- Honoree of [Honor Name]
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Expectation setting
- Teamwork and Collaboration
- Decision-Making
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Team Development
- Organizational Skills
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
Certification
NREMT
CPR Instructor
Timeline
Manager
Funtime Liquor and Wine
01.2019 - Current
Paramecic
American Medical Response, AMR
05.1995 - 07.2017
Jones Junior College
Associate Of Business Administration from Business Administration And Management
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