Carla Tinnerello
Phenix City
Summary
Dedicated and results-driven management professional with six years of progressive experience at Wawa Inc., including a company-requested relocation to support new store leadership and operations. Known for a strong commitment to excellence in customer service, team development, and operational efficiency. Proven ability to lead teams in high-volume environments, maintain high performance standards, and adapt to new challenges quickly.
Overview
6
6
years of professional experience
Work History
Food & Beverage Manager
Wawa Inc.
Mobile
05.2019 - Current
- Transitioned to new store location at request of Wawa Inc. to facilitate leadership transition and enhance operational efficiency.
- Manage daily operations and lead team of 20+ associates in dynamic, high-volume setting.
- Drive customer satisfaction by modeling exceptional service, and resolving escalated concerns with professionalism and care.
- Lead employee training, performance coaching, and team-building efforts to strengthen morale and efficiency.
- Monitor inventory levels, ensure accurate ordering, and maintain compliance with company policies and safety standards.
- Collaborated with upper management to set and achieve performance goals.
Education
High School Diploma -
John Dickinson
Wilmington, DE01-2012
Skills
- Leadership and team supervision
- Customer experience management
- Conflict resolution and problem solving
- Inventory and cash control
- Operational efficiency and compliance
- Food safety and quality standards
Timeline
Food & Beverage Manager
Wawa Inc.
05.2019 - Current
High School Diploma -
John Dickinson
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