Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carla A. Carreno Ocando

Ocala,FL

Summary

Results-driven sales associate with a proven track record at Gold’s Gym, excelling in customer service, relationship building, and meeting sales targets. Bilingual and detail-oriented, I build trust with customers, identify their needs, and use effective sales strategies to guide them toward the right purchase decisions. Skilled in persuasive communication, lead conversion, and maintaining strong customer relationships that drive satisfaction and retention. I thrive in fast-paced environments, collaborating with team members while consistently contributing to sales goals and a positive sales floor.

Overview

1
1
year of professional experience

Work History

Sales Associate

Gold’s Gym
01.2026 - Current
  • Processed membership transactions efficiently, contributing to streamlined operations.
  • Addressed member inquiries promptly, fostering positive relationships and retention efforts.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Club Pilates Franchise LLC
08.2025 - 12.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Receptionist

Microtel Inn & Suites By Wyndham
02.2025 - 11.2025
  • Managed reservations using hotel management software, optimizing room assignments for guest satisfaction.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.

Education

Business Administration

College of Central Florida
Ocala, FL

High School Diploma - High School

Forest High School
Ocala, FL
05.2025

Skills

  • Customer service
  • Fast learner
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Bilingual
  • Attention to detail
  • Efficient

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Sales Associate

Gold’s Gym
01.2026 - Current

Sales Associate

Club Pilates Franchise LLC
08.2025 - 12.2025

Receptionist

Microtel Inn & Suites By Wyndham
02.2025 - 11.2025

Business Administration

College of Central Florida

High School Diploma - High School

Forest High School