Carlee Brann
Jordan ,NY
Summary
Dynamic medical receptionist with extensive experience at Syracuse Orthopedic Specialists, excelling in appointment management and patient care. Proven ability to enhance workflow efficiency and maintain HIPAA compliance while delivering exceptional customer service. Adept at multitasking and problem-solving, ensuring a smooth operational environment in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Syracuse Orthopedic Specialists
Syracuse, Ny
02.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Knowledgeable with SIS, touch works, PM
- Helped appropriately navigate surgeons schedules based on preference, equipment and patients needs
- Read and organized patient clearances for anesthesia to review
- Multitasking
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
Manager
Wendy’s
Fulton, Ny
03.2015 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor Of Applied Arts - Mass Communication And Broadcasting
SUNY College At Oswego
Oswego, NY05.2020
Associates - Mathematics And Science
Cayuga Community College
Auburn, NY05.2018
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- HIPAA compliance
- Appointment management
- Payment collection
- EMR / EHR
- Workflow optimization
- Customer service
- Problem-solving
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Adaptable and flexible
Timeline
Medical Receptionist
Syracuse Orthopedic Specialists
02.2021 - Current
Manager
Wendy’s
03.2015 - 03.2021
Bachelor Of Applied Arts - Mass Communication And Broadcasting
SUNY College At Oswego
Associates - Mathematics And Science
Cayuga Community College