Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carlee McDonald

Thomasville,NC

Summary

I have previously worked for alorica , it is a temporary agency that sub contracts with different companies. I have experience with taking inbound calls , outbound , and data entry.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica
Greensboro, NC
02.2019 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Education

High School Diploma -

East Davidson High School
Thomasville, NC
06.2015

Skills

  • Order and Refund Processing
  • Call Documentation
  • Needs Assessment
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Call Transfers
  • Customer Service and Assistance
  • Answering Customer Questions
  • Inbound and Outbound Calling
  • PCI (Payment Card Industry)
  • Customer Inquiry Response

Timeline

Customer Service Representative

Alorica
02.2019 - 06.2021

High School Diploma -

East Davidson High School

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Carlee McDonald