Carleigh Wiant
San Marcos,TX
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
8
8
years of professional experience
Work History
Housing Specialist
AMA Consulting Group LLC
09.2021 - Current
- Conduct annual/interim recertification's within required time frames.
- Maintain accurate and complete applicant/participant files.
- Respond to and resolve any quality control findings associated with work completed.
- Provide excellent customer service to participants, landlords, co-workers, and clients.
- Handle all contacts(phone) accurately and professionally
- Able to execute tasks and assignments while maintaining adherence to deadlines
Customerservice
Tractor Supply
04.2019 - 09.2021
- communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.
- Completing multiple tasks im a timely manner
- Building Customer Loyalty
Customer Service
Whataburger
03.2015 - 04.2019
- Succeeding in a fast paced/high volume environment, adapting to new technology, making sure customers are satisfied with purchase.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
GED -
Lincoln High School
Skills
- Microsoft Office
- Customer Satisfaction
- Policy and Procedure Adherence
- Conflict Resolution
- multitasking with multiple software's during work
Timeline
Housing Specialist
AMA Consulting Group LLC
09.2021 - Current
Customerservice
Tractor Supply
04.2019 - 09.2021
Customer Service
Whataburger
03.2015 - 04.2019
GED -
Lincoln High School
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