Carlene Bass
Jackson,MS
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
TriCounty Pulmonary Sleep
02.2021 - 08.2023
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Unit Secretary
Methodist Rehabilitation Center
03.2006 - 01.2021
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
Education
Associate of Arts - Early Childhood Education
Hinds Community College
Jackson, MSSkills
- Telephone Etiquette
- Appointment Scheduling
- Customer Service
- Hospitality services
- Documentation
- Epic
- Medical records
- Medical Terminology
- CPT coding
- EMR system
- Windows
- Filing
Timeline
Front Desk Receptionist
TriCounty Pulmonary Sleep
02.2021 - 08.2023
Unit Secretary
Methodist Rehabilitation Center
03.2006 - 01.2021
Associate of Arts - Early Childhood Education
Hinds Community College
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