Loan Servicing Representative
Carlene Gray
Mariner Finance
Perkinston
32
years of professional experience
Customer Service and Operations Professional experienced in team leadership and operational support across loan servicing and retail management. Improved daily workflow and customer experience through effective communication and decision-making. Delivered results by fostering professionalism and integrity within teams.
Work History
Loan Servicing Representative
5 Years 7 Months- Managed loan servicing inquiries, delivering accurate account information and clear payment guidance.
- Resolved borrower concerns regarding payment processing, escrow questions, and account adjustments.
- Processed payment changes, payoff requests, and loan maintenance updates with strong attention to detail.
- Reviewed delinquent accounts and coordinated follow-up actions to support collection efforts.
Parts Manager
4 Years 7 Months- Managed customer parts requests using catalog lookup systems and vehicle fitment verification.
- Directed parts inventory control, ensuring accurate stock levels and timely replenishment.
- Coordinated ordering, receiving, and merchandising processes to maintain efficient store operations.
- Trained team members on parts identification, inventory procedures, and customer service standards.
- Optimized shelf organization and product placement to improve parts accessibility and workflow.
- Monitored sales trends and adjusted inventory priorities to support demand and reduce shortages.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- preparing reports and forwarding to headquarters
- Coordinated calendars, meetings, and travel arrangements for management team.
- Monitored administrative workflows, ensuring accurate records and timely follow-up.
Hairstylist Booth Renter
3 Years 8 Months- Consulted with clients to assess hair goals and recommend customized cut, color, and styling services.
- Performed precision haircuts, blowouts, and styling services aligned with client preferences and salon standards.
- Applied color treatments, highlights, and toning techniques while protecting hair integrity and desired results.
- Managed independent appointment scheduling, maintaining organized calendar and consistent client flow.
Store Manager of Operations
5 Years 7 Months- Directed daily store operations, ensuring smooth fuel, convenience, and cash-handling processes
- Managed inventory ordering, stock rotation, and merchandising to maintain product availability
- Supervised associates, assigning tasks and reinforcing service, safety, and compliance standards
- Monitored register accuracy, cash controls, and end-of-day reconciliation for operational integrity
- Coordinated maintenance needs, resolving equipment issues to minimize downtime and service disruptions
- Trained staff on POS procedures, transaction handling, and customer service expectations
Teacher /School Bus Driver
17 Years 7 Months- Delivered differentiated instruction to support varied learning styles and achievement levels.
- Developed lesson plans aligned with district standards and student learning goals.
- Assessed student progress using formative and summative evaluations.
- Maintained accurate records for attendance, grades, and classroom performance.
- Guided students through behavior expectations and positive classroom routines.
- Communicated effectively with parents and staff regarding student progress and concerns.
- Operated school bus safely on assigned routes, following traffic laws and district transportation procedures.
- Inspected vehicle before trips, documenting mechanical issues and reporting maintenance concerns promptly.
- Managed student boarding, seating, and unloading while enforcing safety rules and orderly behavior.
Education
High School Diploma
Cosmetology - Hair Skin And Nails
Bachelor of Early Childhood Care And Education - Elementary Education
Skills
Credit analysis
Fraud prevention
Fraud detection
Decision-making
Loan structuring
Account reconciliation
Team collaboration
Strong communication skills
Professionalism and integrity
Pricing strategy
Timeline
Loan Servicing Representative
Mariner Finance
04.2021 - CurrentRead More
Parts Manager
Autozone LLC
09.2016 - 04.2021Read More
Hairstylist Booth Renter
Blue Water Hair and Nails
12.2012 - 08.2016Read More
Store Manager of Operations
Clark Oil
03.2007 - 10.2012Read More
Teacher /School Bus Driver
Harrison School District
03.1995 - 10.2012Read More
Harrison Central
High School Diploma
Read More
Blue Cliff College
Cosmetology from Hair Skin And Nails
Read More
University of Southern Mississippi
Bachelor of Early Childhood Care And Education from Elementary Education
Read More