Carleny Rosario
Ridgewood
Summary
Dynamic cocktail waitress offering demonstrated success of driving customer satisfaction in both serving and bartending roles. Knowledgeable in craft beer and cocktails demonstrated several years of industry experience. Strong passion for cultivating professional development to create memorable craft cocktail experiences for patrons.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Lead Cocktail Server and Bartender
Brickyard Craft Kitchen & Bar
New York
03.2022 - 09.2025
- Delivered exceptional cocktail service to guests in a fast-paced environment while having a comprehensive understanding of menu items facilitating a positive customer experience.
- Managed cocktail preparation and maintained bar cleanliness during peak hours as well as stock work areas and at tables.
- Collaborated and effectively lead front of house staff and kitchen staff to ensure timely service and guest satisfaction. Demonstrated strong team work skills to deliver outstanding service as a team.
- Trained new servers on menu offerings and cocktail presentation techniques.
- Engaged guests with friendly conversation to enhance dining experience.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new cocktail servers, demonstrating proper serving techniques and etiquette.
- Adhered strictly to health regulations regarding sanitation practices during food handling procedures.
- Assisted bartenders with stocking bar items, including liquor, mixers, ice, glassware and other supplies.
- Prepared drinks orders from customers accurately according to company standards.
- Conducted regular inventories of liquor bottles and supplies in order to maintain adequate stock levels.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Maintained accurate cash handling practices while efficiently serving customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained tidiness and organization throughout bar area.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Adhered to all food safety and quality regulations.
- Coordinated with management to organize special events and promotions.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Ensured compliance with alcohol awareness programs such as Responsible Alcohol Service guidelines.
- Implemented strategies to increase store revenue, such as upselling and suggestive selling.
Parent Peer Advocate
Association To Benefit Children
New York
02.2022 - 10.2023
- Led peer support groups for youth facing emotional and behavioral challenges.
- Facilitated workshops on coping strategies and life skills development.
- Collaborated with community organizations to enhance resource accessibility for clients.
- Provided one-on-one advocacy for individuals navigating social services and programs.
- Conducted outreach to raise awareness about mental health issues among youth.
- Developed educational materials to inform clients about available support services.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted with setting patient goals, recommended interventions, and connected patients with available program resources.
- Maintained accurate records of client progress and service delivery outcomes.
- Modeled behaviors, educated patients, and motivated change to improving life skills and coping mechanisms.
Head Hostess
All Stars Sports Bar
New York
05.2018 - 02.2021
- Greeted and seated guests promptly and courteously.
- Managed reservation systems to optimize seating arrangements.
- Coordinated with servers to ensure seamless guest service.
- Monitored waitlists and communicated wait times to guests.
- Addressed guest inquiries and resolved concerns effectively.
- Answered telephone to provide dining information and take reservations.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Collaborated with other departments to coordinate events or services as needed.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
Education
Bachelor of Arts - Humanities And Justice
John Jay College of Criminal Justice
New York, NY 08.2014 - 06.2016
Associate of Arts - Humanities
LaGuardia Community College
Long Island City, NY 08.2006 - 06.2014
Grover Cleveland High School
Ridgewood, NYSkills
- Cocktail preparation
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Food safety compliance
- Alcohol awareness certification
- Supervision and leadership
- First Aid/CPR
- Fluent in Spanish
Timeline
Lead Cocktail Server and Bartender
Brickyard Craft Kitchen & Bar
03.2022 - 09.2025
Parent Peer Advocate
Association To Benefit Children
02.2022 - 10.2023
Head Hostess
All Stars Sports Bar
05.2018 - 02.2021
Bachelor of Arts - Humanities And Justice
John Jay College of Criminal Justice
08.2014 - 06.2016
Associate of Arts - Humanities
LaGuardia Community College
08.2006 - 06.2014
Grover Cleveland High School