Carletta Bender-Richards
Brooklyn,NY
Summary
Dynamic professional with a strong background in customer service and payroll management at NYC Housing Preservation Development. Proven ability to enhance customer satisfaction through effective problem-solving and excellent communication skills. Skilled in time management and maintaining confidentiality, ensuring accuracy in payroll processing and fostering positive relationships with clients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls Department Store
06.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Customer Service Call Center Representative
NYC Housing Preservation Development
09.2010 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Resolved customer complaints and addressed emergency requests and needs.
- Managed high-volume call flows while maintaining a professional demeanor and quick response times.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Associate Payroll Specialist
NYC Transit Authority
11.2006 - 09.2010
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Payroll Specialist
NYCHH- Goldwater Memorial Hospital
08.2004 - 10.2006
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained strict confidentiality of all payroll information and records.
Education
GED -
Young Adult Learning Academy
New York, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
Certification
Callback Phishing: Email and Phone-based NYC Housing Preservation Development - 12/2024
Data Classification Training
Smishing Frenzy
Social Engineering Foundations
Timeline
Sales Associate
Marshalls Department Store
06.2018 - Current
Customer Service Call Center Representative
NYC Housing Preservation Development
09.2010 - Current
Associate Payroll Specialist
NYC Transit Authority
11.2006 - 09.2010
Payroll Specialist
NYCHH- Goldwater Memorial Hospital
08.2004 - 10.2006
GED -
Young Adult Learning Academy
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