Carley Crane
Morris
Summary
Operations leader with a strong track record in managing high-volume fulfillment centers. Focused on driving productivity, optimizing workflows, and upholding safety and quality standards. Proven expertise in data analysis to enhance operational performance and employee development.
Overview
3
3
years of professional experience
Work History
Area Manager
Amazon
Danbury
07.2025 - Current
- Lead and develop a team of 30+ warehouse associates in a high-volume fulfillment center, driving productivity, safety, and quality performance.
- Managed daily operational workflow, optimizing labor allocation and staffing plans to ensure on-time order fulfillment.
- Execute Lean and Kaizen process improvement initiatives, increasing efficiency and reducing operational waste.
- Analyzed operational KPIs including UPH (Units Per Hour), DPMO, and TOT, identified trends, and implemented targeted improvements.
- Maintain 100% compliance with safety and quality standards through proactive audits, safety engagement, and corrective action planning.
- Coached and mentored associates through performance feedback and development plans, enhancing team capability and promoting internal growth.
Hospitality Management Intern
The Break Hotel
Narragansett
05.2024 - 05.2025
- Provided exceptional guest service, swiftly resolving issues to uphold high satisfaction levels.
- Coordinated with operations and housekeeping teams to ensure timely room readiness and enhance overall guest experience.
- Managed front desk operations, overseeing reservations, guest check-in/out, and billing processes to streamline guest flow.
- Developed strong communication and problem-solving skills in a fast-paced hospitality environment.
Social Media Intern
Platinum Entertainment Group
Narragansett
01.2023 - 05.2023
- Developed real-time event content that boosted engagement and expanded audience reach.
- Contributed to development of social media marketing strategies that enhanced brand awareness.
- Used analytics tools to track campaign performance and optimize content strategies.
- Managed multiple social media accounts and content calendars to ensure consistent messaging.
Education
Bachelor of Arts - Communication Studies
University of Rhode Island
South Kingston, RI Skills
- Operations Management
- Fulfillment & Logistics
- Supply chain operations
- Production Planning
- Inventory Operations
- Labor Planning
- Workforce Scheduling
- Workflow optimization
- Process Improvement
- Root cause analysis
- Problem Solving
- Team Leadership
- Staff development
- Performance Coaching
- Employee Engagement
- Microsoft Excel
- Spreadsheets
- Interpersonal communication
- Spreadsheets
Timeline
Area Manager
Amazon
07.2025 - Current
Hospitality Management Intern
The Break Hotel
05.2024 - 05.2025
Social Media Intern
Platinum Entertainment Group
01.2023 - 05.2023
Bachelor of Arts - Communication Studies
University of Rhode Island