Carley Cruz
3 Times Entertainment
Waco,TX
Experienced manager with a strong background in staff supervision, operations management, payroll administration, and customer service. Known for clear communication, team leadership, and keeping daily operations running smoothly.
10
years of professional experience
Work History
Manager
5 Years 8 Months
3 Times Entertainment - Cedar Park, Texas | 02.2021 - Current
- Coordinated employee schedules to support adequate coverage and improve operational efficiency.
- Assigned work to staff and set clear priorities and goals.
- Reviewed individual and team performance to identify improvement opportunities and support growth.
- Completed performance reviews and provided feedback and coaching for team growth.
- Supported onboarding of new employees with guidance on company programs and procedures.
- Calculated payroll accurately and on time while following company policies.
- Checked completed work for consistency and quality, ensuring adherence to policies.
- Resolved customer complaints and issues efficiently, maintaining a positive brand image.
- Stayed calm and professional during stressful situations and helped de-escalate tense issues.
Assistant Manager
1 Year
Sonic Drive in - Marlin, Tx | 02.2020 - 02.2021
- Managed scheduling, attendance, and labor needs to ensure smooth daily operations.
- Supported team members with carhop service training and restaurant procedures.
- Monitored food safety, sanitation, and drink station standards to maintain compliance.
- Handled customer complaints with calm, professional communication.
- Completed opening, closing, and shift change duties to keep daily operations on track.
- Reviewed inventory and ordered supplies to keep restaurant ready.
- Facilitated resolution of team conflicts through open communication and effective mediation.
- Prepared reports on sales trends, inventory levels, and financial data.
Customer Service Representative
8 Months
Meduit | 06.2019 - 02.2020
- Responded to patient billing inquiries for Meduit, ensuring accurate and timely information.
- Resolved customer complaints quickly and efficiently.
- Spoke with customers to understand needs, resolve issues, and answer product questions.
- Delivered customer service that enhanced satisfaction and fostered loyalty.
- Built positive customer relationships through friendly interactions.
- Explained billing procedures, processed payments, and set up payment options to ensure clarity for customers.
- Collected deposits or payments and arranged billing support.
- Processed billing disputes to ensure accurate resolutions.
- Resolved payment plan questions and set clear follow-up steps.
- Updated databases with new and revised customer data.
- Kept thorough records of customer interactions or transactions, capturing inquiry details.
Cashier/Personal Shopper
10 Months
Dillards - Temple, TX | 08.2017 - 06.2018
- Processed customer purchases at department store registers accurately, ensuring a positive shopping experience.
- Handled cash, credit, gift card, and return transactions using store POS system.
- Greeted shoppers and addressed inquiries about merchandise, prices, and promotions to enhance customer satisfaction.
- Balanced cash drawer and reconciled end-of-shift receipts for Dillard's checkout area.
- Resolved payment issues and directed customers to sales associates or supervisors.
- Maintained clean, organized register stations and stocked nearby receipt supplies.
- Supported sales floor service by assisting with fitting room and customer requests.
- Followed Dillard's policies for refunds, exchanges, and secure cash handling.
- Organized merchandise on shelves for clear visibility and accessibility. with merchandise when needed.
- Assisted customers in locating specific products and shared information on features and benefits to facilitate informed purchasing decisions. find specific products, answered questions, and offered product advice.
Cashier
7 Months
Love Potions - Waco, Texas | 01.2017 - 08.2017
- Processed cash, card, and mobile payments at Love Potions register.
- Greeted Love Potions customers and answered product and purchase questions.
- Handled returns, exchanges, and refunds using store policies.
- Balanced cash drawer and prepared end-of-shift register counts.
- Maintained clean checkout area and organized Love Potions merchandise displays.
- Assisted teammates during busy periods and supported smooth front counter flow.
- Followed loss prevention steps and verified payments before completing sales.
- Organized and stocked shelves with merchandise to enhance product visibility.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma
Rosebud-Lott Highschool - Travis Tx
05-2017
Skills
Staff management
Cross-functional team management
Schedule preparation
Budget management
Financial management
Performance evaluations
Documentation and reporting
Compliance management
Timeline
Manager
3 Times Entertainment
02.2021 - CurrentRead more
Assistant Manager
Sonic Drive in
02.2020 - 02.2021Read more
Customer Service Representative
Meduit
06.2019 - 02.2020Read more
Cashier/Personal Shopper
Dillards
08.2017 - 06.2018Read more
Cashier
Love Potions
01.2017 - 08.2017Read more
Rosebud-Lott Highschool - High School Diploma,
Read more