Carley Huggins
Kings Mountain,NC
Summary
Dedicated hostess, specializing in guest relations and conflict resolution. Proven ability to manage inquiries and resolve issues efficiently, while ensuring compliance with health regulations. Committed to enhancing the overall dining experience.
Overview
3
3
years of professional experience
Work History
Hostess
133 West
Kings Mountain, North Carolina
01.2023 - Current
- Efficiently greeted and seated guests promptly upon arrival.
- Handled guest inquiries and resolved minor issues efficiently.
- Trained new host staff on procedures.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Handled cash payments and reconciled daily transactions accurately.
- Communicated and coordinated with servers, kitchen staff, and managers to ensure a smooth dining experience.
- Facilitated opening and closing duties, bussed tables, and organized presentations for special events.
- Monitored dining area to assess server capacity and estimate wait times.
- Ensured compliance with health and safety regulations at all times.
Education
Associate of Science -
Gaston College
Dallas, NC05-2027
High School Diploma -
Piedmont Community Charter School
Gastonia, NC06-2022
Skills
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Cash handling
- Exceptional communication
- Phone etiquette
- Effective multitasking
- Dining crew workflow optimization
- Detail-oriented
Hobbies
- Video editing with Adobe software
- Painting
- Reading
References
References available upon request.
Timeline
Hostess
133 West
01.2023 - Current
Associate of Science -
Gaston College
High School Diploma -
Piedmont Community Charter School
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