Carley Oberlander
Crawford County Sheriff's Office
Bucyrus,OH
1
Certification
9
years of professional experience
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Work History
911 Dispatcher
8 Years 2 Months- Coordinated with law enforcement, fire, and medical services to provide timely assistance, enhancing response efficiency for callers.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Coordinated with law enforcement, fire, and medical services to ensure timely assistance to callers.
- Instructed new dispatchers on protocols, systems, and effective communication techniques to ensure optimal performance.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Trained new dispatchers on protocols, systems, and effective communication techniques for optimal performance when needed and appropriate.
- Answered phone calls and directed the callers to correct personnel to answer questions
- Entered warrants from courts into LEADS/ CAD system
- Led crisis management initiatives during high-volume incidents, ensuring operational continuity and support for responders.
Case Manager
1 Year 1 Month- Facilitated individual and group therapy sessions, enhancing emotional well-being and fostering effective coping strategies.
- Facilitated individual and group therapy sessions to promote emotional well-being and coping strategies.
- Coordinated client assessments and developed personalized care plans, addressing diverse mental health needs to improve client outcomes.
- Advocated for client resources, connecting individuals with community services to strengthen support networks and improve access to care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Front Desk Receptionist
1 Year 1 Month- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Scheduled and coordinated appointments, optimizing therapist availability and client access.
- Scheduled, coordinated and confirmed appointments and meetings.
- Processed client intake forms, maintaining confidentiality and compliance with privacy regulations.
- Assisted in billing procedures, verifying insurance information and processing payments accurately.
- Scheduled appointments for clients and therapists to maximize availability.
- Maintained office supplies inventory, ensuring adequate resources for daily operations and client needs.
Education
No Degree - Family Studies
Associate of Arts - General Arts
High School Diploma
Skills
Computer skills (including CAD systems)
Data entry
Decision-making
Organizational skills
Multitasking
Stress management
Attention to detail
Certification
- EMD - Emergency Medical Dispatch
- CPR- Certified
- Ohio Notary
Timeline
911 Dispatcher
Crawford County Sheriff's Office
06.2018 - CurrentRead More
Case Manager
Family Life Counseling and Psychiatric Services
05.2017 - 06.2018Read More
Front Desk Receptionist
Family Life Counseling and Psychiatric Services
05.2017 - 06.2018Read More
Woodmore High School
High School Diploma
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Owens Community College
Associate of Arts from General Arts
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Bowling Green State University
No Degree from Family Studies
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