Carley Prather
Hamilton,OH
Summary
Dedicated and results-oriented healthcare professional passionate about creating clear and engaging health communication materials. Possess strong communication, writing, and project management skills. Eager to leverage experience in healthcare and communication to develop impactful media campaigns.
Overview
15
15
years of professional experience
Work History
Patient Access Supervisor
Kettering Health Hamilton
01.2025 - Current
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
Patient Admitting Representative
Kettering Health Hamilton
07.2021 - Current
- Provided exceptional customer service by registering patients promptly and accurately, addressing their concerns, and guiding them through the financial assistance process
- Enhanced operational efficiency by pre-screening patient appointments for eligibility and potential discounts
- Assisted patients in completing the necessary paperwork, including financial assistance forms, HCAP applications, and Medicaid applications
- Ensured compliance with HIPAA regulations and other relevant guidelines by accurately maintaining patient records and securing sensitive information
- Utilized strong computer skills, including proficiency in Microsoft Office Suite and medical software, to streamline administrative tasks
Hospital Unit Coordinator, Emergency Department
Kettering Health Hamilton
06.2014 - 07.2023
- Maintained effective communication to provide guidance, instruction, and orientation to staff members in local, state, federal, and hospital administrative policies, procedures, and regulations
- Effectively coordinated patient flow and resource allocation in a fast-paced emergency department environment
- Communicated clearly and concisely with patients, families, and healthcare providers to ensure optimal patient care
- Collaborated with interdisciplinary teams to facilitate efficient patient transitions
- Implemented new communication protocols to improve information sharing and coordination of care
- Provided training and mentorship to staff, developing a high-performing team
Education
Graduate Healthcare Leadership Certificate - Interdisciplinary Health Studies
Ohio University
Athens, OH02.2020
Bachelor of Science - Communications
Miami University
05.2019
Skills
- Care coordination
- Insurance
- Epic
- EHR
- Microsoft Office
- Information gathering and analysis
- Interpersonal skills
- Strategic corporate guidance
- Continuous improvements
Timeline
Patient Access Supervisor
Kettering Health Hamilton
01.2025 - Current
Patient Admitting Representative
Kettering Health Hamilton
07.2021 - Current
Hospital Unit Coordinator, Emergency Department
Kettering Health Hamilton
06.2014 - 07.2023
Graduate Healthcare Leadership Certificate - Interdisciplinary Health Studies
Ohio University
Bachelor of Science - Communications
Miami University
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