Carl Goodman
Greensboro,NC
Summary
A highly motivated professional with experience in customer service, logistics, and technical design, I excel in leading by example, managing projects, and meeting deadlines in fast-paced environments. My strong communication, problem-solving, and time management skills allow me to collaborate effectively with teams to achieve common goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Penske Truck Leasing
04.2022 - Current
- Assisted customers with warm and professional attitude while providing exceptional customer service
- Delivered exceptional customer service to gas station patrons, consistently exceeding satisfaction benchmarks
- Maintained a safe and efficient fueling area by performing thorough vehicle inspections, including tire pressure checks and fluid level monitoring
- Implemented a meticulous vehicle cleaning routine, ensuring a presentable and well-maintained fleet.
Graphic Design Intern
Wrappers Delight
03.2022 - 05.2022
- Managed the design process from concept to completion, collaborating effectively with internal teams, such as marketing, to ensure project success
- Presented design concepts through clear and concise layouts, facilitating effective communication and obtaining project approvals.
- Maintained a strong focus on deadlines throughout the design process, ensuring projects were completed on time and within budget.
Delivery Carrier
Mad Stats Logistics
03.2020 - 03.2021
- Optimized delivery routes to consistently achieve a 100% on-time delivery rate, exceeding customer expectations within tight deadlines.
- Proactively identified and addressed delivery route challenges, ensuring customer satisfaction and maintaining a positive company image.
Lead Moving Coordinator
Latham Enterprises
01.2018 - 01.2021
- Led the moving coordination process, ensuring seamless client transitions through clear communication and meticulous inventory management.
- Consistently achieved a 100% on-time delivery rate, setting a high standard for the delivery team and ensuring exceptional customer service.
- Utilized strong interpersonal skills to mentor and support fellow drivers, fostering a collaborative work environment that prioritized on-time deliveries and exceeded customer expectations
Education
Bachelor of Science - Computer Graphics Technology
University Of North Carolina A&T
Greensboro, NC05.2025
Associate of Arts -
Guildford Technical Community College
Jamestown, NC12.2021
Skills
- Graphic Design
- User Experience
- HTML / CSS
- Web Design
- Animation
- Javascript
- Team Leadership
- Training and mentoring
- Teamwork and Collaboration
- Management
References
- Vincent Childress, Associate Dean for Undergraduate Ed, 2020-01-01, 2021-12-31, (336) 285-3096, childres@ncat.edu
- Ayal M. Eckstein, Instructor for Graphic Design Technology, (336) 587-5108, csgoodman@aggies.ncat.edu
Timeline
Customer Service Representative
Penske Truck Leasing
04.2022 - Current
Graphic Design Intern
Wrappers Delight
03.2022 - 05.2022
Delivery Carrier
Mad Stats Logistics
03.2020 - 03.2021
Lead Moving Coordinator
Latham Enterprises
01.2018 - 01.2021
Bachelor of Science - Computer Graphics Technology
University Of North Carolina A&T
Associate of Arts -
Guildford Technical Community College
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