Carli Semple
ORLANDO,USA
Summary
Results-oriented professional with experience in retail and reception roles. Known for strong communication and time management skills, contributing to improved sales and customer satisfaction. Eager to leverage expertise to enhance operational efficiency.
Dynamic sales and front desk professional recognized for exceptional customer service and teamwork. Demonstrated ability to resolve inquiries and optimize processes. Ready to support organizational goals and improve client experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
Orlando, FL
09.2024 - Current
- Assisted customers with product selection and provided personalized shopping experiences.
- Executed visual merchandising standards to enhance store presentation and maximize sales potential.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of current promotions, product features, and brand initiatives to inform customers.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction scores.
- Handled inventory management tasks, including restocking shelves and organizing merchandise displays.
- Resolved customer inquiries and complaints promptly to ensure positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Receptionist
Somerby Assisted Living
Orlando, FL
01.2022 - 01.2024
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Handled multi-line phone systems, directing calls to appropriate departments efficiently.
- Maintained organized filing systems for client information and internal documents.
- Coordinated communications between management and clients, fostering positive relationships.
- Trained new staff on reception protocols and customer service best practices.
- Oversaw inventory of office supplies, ensuring readiness for daily operations.
- Implemented feedback mechanisms to improve visitor experience and satisfaction levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Education
Associate of Science - Language Arts Education
Valencia College
Orlando, FL06-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Victoria's Secret & PINK
09.2024 - Current
Receptionist
Somerby Assisted Living
01.2022 - 01.2024
Associate of Science - Language Arts Education
Valencia College