CARLIANA ALENDER
Indianapolis
Summary
Dedicated and detail-oriented with a strong background in customer service, administrative support, and legal studies. Holds a Bachelor’s degree in Criminal Justice and a Master of Science in Legal Studies, with strong skills in communication, problem-solving, organization, and attention to detail. Committed to providing excellent service, maintaining accuracy, and supporting team success.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Postal Center International
Brownsburg, IN
03.2025 - Current
- Processed high volumes of data entries accurately and efficiently using proprietary software systems.
- Monitored and reviewed company data for quality control, accuracy, and completeness
- Performed QC (Quality Control) checks on data entries to identify and correct errors or inconsistencies
- Maintained organized records by updating databases and ensuring data integrity during entry processes.
- Created daily log sheets and prepared invoices by extracting and verifying accurate shipment and billing data from internal systems, ensuring consistency between records, invoices, and physical shipment documentation.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Trained new staff on data entry protocols and best practices for system usage and accuracy.
Call Center Inbound/Outbound Representatives
Kelly Services: Sedgwick
8TH FLOOR 999 W. BIG BEAVER RD
10.2021 - 03.2025
- Remote At Home (Call Center) - Sedgwick, Obtains client information by answering telephone calls; interviewing clients; verifying information
- Establishes policies by entering client information; confirming pricing
- Coordinating incoming and outgoing calls quickly
- Keeping thorough records of patient and consumer calls
- Determining the demands of clients, clarifying information, researching every problem, and offering answers
- Maintain clear records of every conversation in call center database
- Attended educational courses frequently to raise knowledge and performance standards
Inbound/Outbound Sales Call Center Agent
ADT Security Remote
06.2021 - 10.2021
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Coordinating incoming and outgoing calls quickly
- Keeping thorough records of patient and consumer calls
- Determining the demands of clients, clarifying information, researching every problem, and offering answers
Processor / Scanner
Full Beauty Brands
10.2020 - 06.2021
- The data entry clerk will liaise with and follow up with employees within the company as well as with customers to collect information
- The data entry clerk will capture data into relevant databases in a timely and accurate manned
- Identifying and correct errors, and swiftly bring to the attention of relevant parties where necessary
- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients
- Scanning through information to identify pertinent information
Packer
11.2019 - 09.2020
- Pulls and stacks product based on daily orders
- Meets specifics of customer orders in a timely manner
- Keeps products separated, organized, and in good rotation
- Maintains a clean, sanitary, and safe work area
- Performs other duties as assigned
Data Entry Clerk
FedEx Express
09.2018 - 11.2019
- A package handler is responsible for loading and unloading packages within a warehouse or from delivery vehicles
- Position requires the moving, lifting, pushing, pulling, scanning and placing of packages, boxes, teamwork, and other freight goods safely and efficiently following the company's policies and guidelines
Package Handler
Fedex
08.2017 - 08.2018
- Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment
- Load and unload ship cargo, using winches or other hoisting devices
- Pack containers and re-pack damaged containers
- Attach identifying tags to containers or mark with identifying information
Education
Master Of Science - Legal Studies
Purdue University Global
West Lafayette, IN11.2024
Bachelors of Science - Criminal Justice
Purdue University Global
West Lafayette, IN12.2022
High School Diploma -
Thomas Carr Community High School
2017
Skills
- Call Center Operations
- Data Entry
- Microsoft Office
- Communication
- Problem Solving
- Time Management
- Teamwork
- Legal Documentation
- Criminal Justice Knowledge
- Legal Studies
- Conflict Resolution
- Attention to Detail
- Administrative Support
- Writing /Typing Skills
Timeline
Data Entry Clerk
Postal Center International
03.2025 - Current
Call Center Inbound/Outbound Representatives
Kelly Services: Sedgwick
10.2021 - 03.2025
Inbound/Outbound Sales Call Center Agent
ADT Security Remote
06.2021 - 10.2021
Processor / Scanner
Full Beauty Brands
10.2020 - 06.2021
Packer
11.2019 - 09.2020
Data Entry Clerk
FedEx Express
09.2018 - 11.2019
Package Handler
Fedex
08.2017 - 08.2018
Master Of Science - Legal Studies
Purdue University Global
Bachelors of Science - Criminal Justice
Purdue University Global
High School Diploma -
Thomas Carr Community High School