Carliana Koch
CENTRAL POINT,OR
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing customer and personnel interactions, book/record keeping and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Medical Receptionist
Valley Immediate Care
Medford, OR
02.2024 - 04.2024
- Managed patient check-in and appointment scheduling using electronic health record (EHR) systems.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Processed insurance verifications efficiently to minimize delays in patient care.
- Assisted patients with inquiries regarding services, procedures, and insurance policies.
- Maintained accurate patient records by updating information in EHR systems regularly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Squad Member
MOD Pizza
Medford, OR
12.2021 - 01.2023
- Prepared and assembled pizzas according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Provided exceptional customer service by efficiently handling orders and addressing inquiries.
- Collaborated with team members to ensure timely delivery of high-quality products during peak hours.
- Assisted in training new squad members on operational procedures and best practices.
- Monitored inventory levels, restocking supplies as needed to avoid disruptions in service.
- Implemented efficient workflow strategies that improved order processing times during busy periods.
- Adapted to various roles within the team, demonstrating flexibility in a fast-paced environment.
- Maintained full accountability for equipment and supplies to meet organizational goals.
- Streamlined project workflows by identifying inefficiencies and implementing effective solutions for increased productivity.
Sales Associate
Party City
Medford, OR
06.2021 - 12.2021
- Assisted customers in selecting party supplies to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Collaborated with team members to restock shelves and ensure product availability.
- Provided product information and recommendations to facilitate informed purchasing decisions.
- Engaged with customers to resolve inquiries and enhance service satisfaction levels.
- Supported promotional activities by setting up displays and signage as directed.
- Adapted quickly to changing store needs during peak seasons, ensuring timely assistance to shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Sandwich Artist
Pilot Flying J Travel Center
Central Point, OR
08.2020 - 12.2020
- Prepared and assembled sandwiches according to customer specifications and food safety standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers in selecting menu items, enhancing their dining experience through personalized service.
- Operated kitchen equipment safely and effectively, adhering to safety protocols at all times.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Monitored inventory levels, restocking supplies as needed to ensure availability of fresh ingredients.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
South Medford High School
Medford, ORSkills
- Front desk operations
- QuickBooks Certified
- Bookkeeping knowledge
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Microsoft PowerPoint
Certification
- QuickBooks Certified - Payroll
- QuickBooks Certified - Bookkeeping
- QuickBooks Certified - Inventory Management
Timeline
Medical Receptionist
Valley Immediate Care
02.2024 - 04.2024
Squad Member
MOD Pizza
12.2021 - 01.2023
Sales Associate
Party City
06.2021 - 12.2021
Sandwich Artist
Pilot Flying J Travel Center
08.2020 - 12.2020
High School Diploma -
South Medford High School