Carlie Rittel
Pasco,Wa
Summary
I am a driven hard-working individual who is Tech-savvy and quick learning with technical know-how, social media expertise, management and sales abilities to support and drive substantial growth. Looking to expand my resources and opportunities to align with company with a chance for growth and advancement within the company.
Overview
9
9
years of professional experience
Work History
Sales Lead Manager
Pandora
Pasco, Washington
07.2023 - Current
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Developed and implemented strategies to increase sales volume and profit margins.
- Managed a team of 10+ sales representatives in a fast-paced environment.
- Collaborated with marketing teams to develop promotional materials and campaigns.
- Implemented incentive schemes to motivate the sales team and boost productivity levels.
- Resolved escalated customer issues quickly and professionally.
- Taught proven selling techniques and promoted cross-selling of additional offerings to sales team.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Built sales forecasts and schedules to reflect desired productivity targets.
Assistant Store Manager
Eddie Bauer
Pasco, WA
12.2021 - 07.2023
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Delivered comprehensive training to maintain compliance requirements.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
- Achieved company growth and brand development through market expansion and sales.
- Oversaw complex office support, managing records database and organizing contracts.
Sales Leader
Buckle
Pasco , WA
10.2022 - 11.2022
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Prospected for new business using databases and other strategies to generate sales.
- Tracked monthly sales to generate reports for business development planning.
- Monitored office inventory to maintain supply levels.
- Communicated job expectations and trained staff to promote team building and discipline.
- Identified and solved problems to enhance management and business direction.
Shift Manager
Wendy's Restaurant
Kennewick, WA
07.2021 - 11.2021
- Upheld company standards and compliance requirements for operations and cleanliness.
- Documented receipts, employee hours and inventory movements.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Increased customer base and market share by promoting product through diverse channels.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
Amazon Associate
Amazon
Airway Heights, WA
08.2020 - 02.2021
- Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Cashier & Sales Associate
GAP
Tacoma, WA
03.2019 - 04.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Received payments for products and issued receipts.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Negotiated and closed deals with minimal oversight.
Sales Associate
Harding's Hardware
Republic, WA
06.2016 - 07.2018
- Operated hand tools and power tools such as key cutter machine and pipe cutters.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Negotiated and closed deals with minimal oversight.
- Acted as point of contact for internal and external customers across departments.
Education
Associate of Arts - Business
Pierce Community College
Lakewood, WA09.2022
High School Diploma -
Republic High School
Republic, WA06.2018
Skills
- Financial oversight
- Reporting and documentation
- Inventory control procedures and organization
- Project coordination
- Strategic Planning
- Training and development
- Experience in leadership
- Customer- and service-oriented
- Written and oral communication skills
- Outgoing personality
- Shipping and receiving
- Time management
- Critical thinking
- Training & development
- Friendly, positive attitude
- Decision-making
- Hard work ethic
- Problem resolution
References
Cheryl Groves (Former Supervisor): 1 (253) 970-9047
Missy Harding (Former Supervisor): (509) 775-2952
Dorri Liikala (Co-Worker)(Former PNNL Employee) (509) 521-2824
Additional Information
- Honors and Awards: Athletic Scholarship at Pierce Community College 2018
- Extra-curricular: Former athlete at Pierce Community College 2018-2020
Timeline
Sales Lead Manager
Pandora
07.2023 - Current
Sales Leader
Buckle
10.2022 - 11.2022
Assistant Store Manager
Eddie Bauer
12.2021 - 07.2023
Shift Manager
Wendy's Restaurant
07.2021 - 11.2021
Amazon Associate
Amazon
08.2020 - 02.2021
Cashier & Sales Associate
GAP
03.2019 - 04.2020
Sales Associate
Harding's Hardware
06.2016 - 07.2018
Associate of Arts - Business
Pierce Community College
High School Diploma -
Republic High School