Carlie Vasquez
Chicago,IL
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Block Center for Integrative Cancer Care
10.2023 - Current
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered phone calls and messages for 3-physician oncology medical facility, scheduling appointments, and handling patient inquiries.
Member Service Representative
Planet Fitness
08.2016 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Resolved customer problems and complaints.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Arts - General Studies
City Colleges of Chicago
Chicago, ILSkills
- Letter preparation
- Billing support
- Medical office administration
- Appointment management
- Co-payment collection
- Insurance verifications
- Documentation
- Office Administration
- Typing and filing
- Detail Oriented
- Multitasking
- Professionalism
- Problem-solving abilities
Certification
- Life Insurance License - 11/2024 to Present
- Accident and Health License - 11/2024 to Present
Timeline
Medical Receptionist
Block Center for Integrative Cancer Care
10.2023 - Current
Member Service Representative
Planet Fitness
08.2016 - 10.2023
- Life Insurance License - 11/2024 to Present
- Accident and Health License - 11/2024 to Present
Associate of Arts - General Studies
City Colleges of Chicago
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