Carli Jo Krosch
Burley,ID
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction at Wicks Steak Place by leveraging my strong multitasking abilities and customer service expertise. Trained new staff, ensuring adherence to service standards, and adeptly managed diverse restaurant roles, significantly contributing to a seamless dining experience. Skilled in both phone etiquette and sanitation practices, I embody patience and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Wicks Steak Place
Declo, ID
09.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
High School Diploma - Accounting, CNA, Business Math
Declo High School
Declo, ID05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- CPR Certified
Accomplishments
• Cassia County Queen 2025
• Minidoka County Queen2024
• Oakley Pioneer Days Queen2023
• Have kept the same job for three years
Certification
-CPR Certified
-Certified CNA
-Certified in welding
Timeline
Hostess
Wicks Steak Place
09.2022 - Current
High School Diploma - Accounting, CNA, Business Math
Declo High School