Carlisa Davis
Warren,OH
Summary
Adept at enhancing patient experiences and streamlining front desk operations, my tenure at NOMS Healthcare showcased my proficiency in medical terminology and telephone etiquette. By implementing efficient appointment scheduling and insurance verification, I significantly contributed to operational excellence, demonstrating a keen ability to balance meticulous attention to detail with compassionate patient interaction.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
NOMS Healthcare
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Assistant
Allergy Sinus Asthma Practice
01.2021 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Warehouse Packer
BRT Extrusions
01.2019 - 12.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Education
Diploma - Medical Assisting
Ross Medical Education Center- Niles, Ohio
5555 Youngstown Warren Rd Niles,Ohio 4444612.2020
GED -
Ohio Central School System
1580 State Route 56 London, Ohio 4314005.2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Payment Collection
- HIPAA Guidelines
- Insurance Verification
Timeline
Medical Receptionist
NOMS Healthcare
09.2022 - Current
Medical Assistant
Allergy Sinus Asthma Practice
01.2021 - 09.2022
Warehouse Packer
BRT Extrusions
01.2019 - 12.2020
Diploma - Medical Assisting
Ross Medical Education Center- Niles, Ohio
GED -
Ohio Central School System
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