Carlisa Jackson
Colorado Springs,CO
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Call Center Representative
SurePayroll
Saintpetersburg, FL
02.2020 - 07.2023
- Consulted with customers to resolve service and billing issues.
- Provided top quality control and eliminated downtime to maximize revenue.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Customer Service Representative
Concentrix
Clearwater, FL
01.2019 - 12.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Server Supervisor
Waffle House
Atlanta, GA
04.2012 - 06.2019
- Oversaw food preparation, production and presentation according to quality standards.
- Provided information about menu selections and made recommendations.
- Managed cash register transactions accurately and efficiently.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GA03-2008
References
References available upon request.
Timeline
Call Center Representative
SurePayroll
02.2020 - 07.2023
Customer Service Representative
Concentrix
01.2019 - 12.2020
Server Supervisor
Waffle House
04.2012 - 06.2019
High School Diploma -
Booker T. Washington High School
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