Carlita Scow
Everett,WA
Summary
Dedicated team leader skilled in managing high-demand situations while maintaining operational efficiency. Excels in supporting team objectives, processing customer payments, and ensuring quality service delivery.
Overview
9
9
years of professional experience
Work History
Shift Lead
Taco Bell
Mukilteo, USA
09.2021 - Current
- Night crew shift lead Oversaw team operationsManaged team's skillsOversaw team operations to achieve project goals
- Led team by developing effective leadership skills, fostering a positive work environment
- Collaborated with team to meet objectives, contributing to overall project success
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction
- Processed customer payments at point of sale
- Gained customer service skills
- Maintained a professional and positive attitude
- Developed ability to manage multiple tasks efficiently
- Maintained composure and focus during high-demand situations
- Worked on the line and took orders
- Took orders in a timely manner
- Assembled food orders in a timely manner
- Prepared food items according to standard recipes
- Made sure that food orders were correct
- Inspected the food to make sure it was ok to hand out
- Expedited food orders
- Improved skills in identifying and addressing urgent tasks
Recovery Specialist
Sentry Credit Incorporated
Everett, USA
10.2020 - 05.2021
- Collected people’s debt
- Met client specifics to collect the debt
- Achieved company goals for debt collection through consistent performance and effective communication
- Maintained confidentiality to meet FDCPA guidelines
- Followed a negotiation hierarchy
- Maintained detailed records of all assigned consumers
- Developed skills in inbound and outbound call center operations to enhance customer interactions
- Engaged in continuous learning to adapt to various client needs
- Fostered a positive work environment by maintaining an optimistic and collaborative attitude
- Data entry experience
- Executed tasks by adhering to provided guidelines
- Earned the name Carleader
Team Leader
Funko
Everett, USA
05.2017 - 06.2020
- Led team by identifying and utilizing individual strengths for optimal task completion.
- Oversaw workers to ensure timely and accurate order processing.
- Working in a team to complete projects
- Experience with Data Entry
- Communication between departments
- Sense of urgency to complete orders before the deadline
- Served as the point of contact for team communications.
- Understanding of customer requirements and specifications.
- Fulfill customer needs
- Addressed customer needs by aligning order fulfillment with specific requirements.
- Gained experience operating within the NAV system
- Utilized Excel for data analysis and reporting
- Learned to utilize an individual’s skills for the task on hand.
- Picked orders from the warehouse that needed to be shipped to big customers
- Put together large orders that needed to be shipped
- Selected items for packaging and shipment
- Developed skills to interpret picking lists for orders (a list of products needed to be picked for a customer)
- Was able to pick the correct quantities of product
- Determined appropriate shipping method for packages
- Generated and printed shipping labels for packages
- Utilized NAV system for generating advance shipping notices
- Generated split commercial invoices for multiple shipments
- Produced accurate invoices for customer transactions
- Created bills of lading to facilitate product pickup for trucks to sign when they pick up their product
- Was able to work in a high-stress environment
- Able to get orders done in a timely manner
- How to read an AO
Education
South University
08-2026
High School Diploma -
Sequoia Alternative School
Everett, WA01-2014
Skills
- Customer service excellence
- Effective communication
- Team management
- Leadership Qualities
- Team Collaboration
- Attention to detail
- Organized
- Adaptability
- Reliable work ethic
Timeline
Shift Lead
Taco Bell
09.2021 - Current
Recovery Specialist
Sentry Credit Incorporated
10.2020 - 05.2021
Team Leader
Funko
05.2017 - 06.2020
South University
High School Diploma -
Sequoia Alternative School