Carlo Servito
Miami Beach,FL
Summary
Accomplished in elevating dining experiences at Smith And Wollensky Steak House, I excel in customer service and food preparation, ensuring high-quality service and kitchen efficiency. Skilled in multitasking and team collaboration, I fostered repeat business through genuine hospitality and culinary excellence, significantly enhancing guest satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
Smith And Wollensky Steak House
Miami Beach
07.2014 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender
Smith And Wollensky Steak House
Miami Beach
07.1999 - 07.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Cook
SSP
Miami, FL
12.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook
Bellini Cafe In Bellini Condo
Miami Beach, FL
02.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Part time work upon call by owner Fabio Manna
Education
Tech Drawing - Topography/ Tech Drawing
Itg Topography School
Siracusa Italy 06.1986
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
Certification
Food handler, servsafe
Additional Information
Volunteer at Redlands dog sanctuary
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Cook
Bellini Cafe In Bellini Condo
02.2024 - Current
Cook
SSP
12.2023 - Current
Server
Smith And Wollensky Steak House
07.2014 - 02.2023
Bartender
Smith And Wollensky Steak House
07.1999 - 07.2014
Tech Drawing - Topography/ Tech Drawing
Itg Topography School