Carlonda Chambliss
Jonesoboro,GA
Summary
Proactive Scheduling Coordinator with expertise in schedule management and customer service. Skilled in effective multitasking and problem-solving, ensuring streamlined operations and enhanced client satisfaction.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
ADT, LLC
07.2025 - Current
- Utilize scheduling software to track appointments, minimizing conflicts and enhancing operational efficiency.
- Collaborate with 30 technicians to confirm availability and adjust schedules based on real-time changes.
- Track and maintain appointment status (confirmed, pending, rescheduled, canceled).
- Work with regional branch managers to plan and coordinate production schedules on a day to day operational level.
- Handle rescheduling and cancellations promptly and document reasons when required.
- Monitor workload to support fair distribution and efficient coverage.
- Activate/deactivate LTE units for communications for security systems for residential & commercial accounts
- Coordinate with the parts department to confirm parts availability, determine whether items were in stock or required ordering, and obtain expected lead times.
Virtual Product Tech Support
ADT, LLC
11.2021 - 07.2025
- Received incoming tickets via Salesforce to diagnose and resolve customer issues.
- Guided customers through programming new devices for multiple alarm types.
- Performed app password reset for account recovery.
- Reset, calibrated, and restored cameras to ensure online connectivity and performance.
- Verified LTE signal and tested data connections to ensure reliable service.
- Updated door lock codes and reset garage door controllers to maintain security and app
functionality. - Conducted tutorials on alarm system features and mobile app usage to improve user
engagement. - Rescheduled or canceled appointments per customer's requests.
LTE Upgrade Technicians
1Path, IT Solutions
10.2020 - 11.2021
- Implemented system upgrades and maintenance procedures, ensuring minimal downtime for clients.
- For ADT customer, I deactivated 3G devices and upgrade network hardware to LTE using MobileTech.
- Installed, programmed, and validated new LTE radios through comprehensive testing.
- Troubleshoot and repaired malfunctioning LTE devices to restore optimal service.
- Trained and mentored new radio technicians on installation procedures and quality standards.
- Conducted monthly inventory audits to track equipment and parts levels.
Installation and Service Technician
Fluent Home Security
01.2019 - 06.2020
- Install security equipment : set up/mount panels, sensors (door/window), motion detectors, cameras, doorbells, and other devices.
- Run and connect wiring (when needed for low-voltage components) and ensure devices are powered correctly.
- Program and configure systems : configure alarm panels, camera settings, user codes, zones, schedules, and integration features.
- Connect and test connectivity : set up/verify Wi‑Fi or network connectivity and confirm the system communicates properly to monitoring/alerts.
- Perform functional testing : verify triggers, alerts, sirens/notifications (as applicable), video capture, and sensor accuracy.
- Troubleshoot and repair : diagnose issues with hardware, power, sensors, camera feeds, app access, and connectivity; replace faulty parts.
- Update/maintain software and firmware : apply necessary updates and confirm devices operate correctly afterward.
- Customer onboarding and training : show customers how to use the app/web portal, arm/disarm settings, camera viewing, and alert notifications.
- Prepare and document work : complete service/installation records, notes, and job paperwork.
- Provide customer support for service calls : respond to requests, manage appointments, and ensure customer satisfaction.
- Follow safety and compliance procedures : follow electrical/low-voltage safety practices, building guidelines, and company procedures.
- Maintain tools and equipment : ensure vehicle/tool readiness and proper handling/storage of devices and supplies.
Installation and Service Technician
Vivint Home Security
02.2018 - 01.2019
- Install and service Vivint home security and automation equipment (e.g., control panel, sensors/contacts, cameras/doorbells, smart locks, thermostats, door/window sensors).
- Perform new customer installations and system upgrades, ensuring devices are properly mounted, powered, and connected.
- Troubleshoot and repair customer equipment, including diagnosing issues with connectivity, signal strength, and device operation.
- Test systems after installation/repairs (alarm triggering, camera live view, app access, lock/unlock, sensor status, notification alerts).
- Verify that systems meet functional requirements and that customers can operate features through the app/portal.
- Handle wiring where required (low-voltage/structured cabling, cat5), manage cable routing, and ensure safe, professional installation.
- Ensure reliable network connectivity (including Wi‑Fi/mobile/routing compatibility as applicable) and resolve connectivity problems.
- Provide basic customer walkthrough: explain how the system works and demonstrate key features.
- Document work performed: complete service/installation tickets, record parts used, and note findings/resolutions accurately.
- Maintain vehicle readiness and inventory processes (pick up/install required materials, manage tools, restock consumables).
- Follow safety procedures and company standards while working in homes/at job sites.
- Coordinate with dispatch/support teams when additional information, escalation, or re-visits are needed.
- Keep to scheduled appointment windows and communicate with customers professionally.
Skills
- Salesforce
- MasterMind Business
- Schedule management
- Effective multitasking
- Customer service and support
- Technical support
- Appointment scheduling
- Strong work ethic
- JST (Job Scheduling Tool)
- Problem-solving
Timeline
Scheduling Coordinator
ADT, LLC
07.2025 - Current
Virtual Product Tech Support
ADT, LLC
11.2021 - 07.2025
LTE Upgrade Technicians
1Path, IT Solutions
10.2020 - 11.2021
Installation and Service Technician
Fluent Home Security
01.2019 - 06.2020
Installation and Service Technician
Vivint Home Security
02.2018 - 01.2019