Carlos Anaya
Santa Ana,CA
Summary
Experienced team leadership with over 10+ years in Warehouse Retail and Food Service. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
12
12
years of professional experience
Work History
Food Service Supervisor
Johnny Rockets Restaurant
03.2022 - 03.2025
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Tracked food production levels, meal counts, and supply costs.
Backroom-Claims Supervisor
Walmart
06.2014 - 02.2022
- Developed strong relationships with vendors, improving communication and delivery schedules for merchandise shipments.
- Conducted periodic audits of inventory levels, rectifying discrepancies to maintain an accurate record system.
- Managed daily shipment unloading and processing, expediting the flow of merchandise to the sales floor.
- Collaborated with store management to optimize space utilization, leading to a more organized backroom layout.
- Unloaded incoming shipments/trailers, verified accuracy of orders, and restocked items in backroom.
- Utilized forklifts, walkie stalker, scissor lift and pallet jacks to safely transport materials and merchandise through warehouse.
- Managed DSD Delivery team and Claims-Backroom Associates.
- Maintain accurate records of invoices and payments.
- Assigned tasks to team members to complete within designated time frames.
- Insured all pallets, returns and inbound-outbound merchandise was properly processed daily.
- Processed and maintained Hazardous Waste area and documentation per CA Compliance Policies.
Backroom Associate
Walmart
01.2014 - 06.2014
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Processed disposal of damaged , returned or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
Customer Service Representative
Walmart
08.2013 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Saddleback High School
Santa Ana, CA09-2009
Skills
- Staff supervision
- Staff leadership
- Food preparation
- Warehouse operations
- Customer service
- Receiving experience
- Loading and unloading
- Shipment processing
- Invoice processing
- Attention to detail
- Dependable and responsible
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Service Supervisor
Johnny Rockets Restaurant
03.2022 - 03.2025
Backroom-Claims Supervisor
Walmart
06.2014 - 02.2022
Backroom Associate
Walmart
01.2014 - 06.2014
Customer Service Representative
Walmart
08.2013 - 01.2014
Saddleback High School
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