Carlos Artieda
Ashburn,VA
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
23
23
years of professional experience
Work History
Delivery Driver Associate
Silkway Express
, United States
09.2024 - 01.2025
- Verified accuracy of items loaded onto truck against shipping documents.
- Handled merchandise in accordance with product handling standards.
Service and Engagement Advocate
Target Corporation
, United States
11.2022 - 07.2024
- Advanced to Team Lead position.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Provided mentorship to junior advocates, enhancing the overall capacity and effectiveness of the team.
- Assisted with daily operations including opening and closing procedures, stocking supplies.
Teller (Bilingual)
Wells Fargo
Sterling, United States
01.2023 - 11.2023
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Verified amounts and integrity of every check or funds transfer.
- Ensured consistent knowledge enhancement of banking services and regulatory changes.
- Performed opening and closing procedures according to company standards.
Assistant Manager
Todo Hogar
Quito, Ecuador
01.2018 - 01.2021
- Sales, Costumer service
- Assigned work and monitored performance of project personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales and Logistics
Aktiva Promocionales
Quito, Ecuador
01.2012 - 01.2017
- Assisted in the development of logistics strategies to support business growth and expansion.
- Identified cost reduction opportunities through effective negotiation with suppliers.
- Negotiated contracts with vendors for the best terms on pricing, payment terms, lead times.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Lifeguard
Cedar Fair Entertainment Co. (Cedar Point Amusement Park)
Sandusky, United States
01.2009 - 01.2011
- Promoted to Team Leader on 2010, 2011
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Performed emergency rescues when necessary.
- Led comprehensive safety training for new employees using company procedures.
Translation and logistics with international clients
Andina Inflection Point
Quito, Ecuador
01.2008 - 01.2009
- Scheduled space or equipment for special programs, meetings and conferences.
- Compiled technical, legal or medical terminology and information used in translations.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
Costumer service
JIMMY & CHARLY Novelerías y Papelería
Quito, Ecuador
01.2002 - 01.2007
- Upheld customer service standards throughout each shift.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Provided friendly and courteous customer service.
Education
High School degree - Bilingual Science
Colegio Experimental Británico Internacional
Ecuador01.2006
Some College (No Degree) - Corporate Communications
Universidad De Las Americas
EcuadorSkills
- Handling escalations
- Training and mentoring
- Relationship building
- Team building and leadership
- Multitasking and organization
- Sales proficiency
- Staff assignments and supervision
- Informed Decision-Making
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Portuguese
Elementary
References
References available upon request.
Timeline
Delivery Driver Associate
Silkway Express
09.2024 - 01.2025
Teller (Bilingual)
Wells Fargo
01.2023 - 11.2023
Service and Engagement Advocate
Target Corporation
11.2022 - 07.2024
Assistant Manager
Todo Hogar
01.2018 - 01.2021
Sales and Logistics
Aktiva Promocionales
01.2012 - 01.2017
Lifeguard
Cedar Fair Entertainment Co. (Cedar Point Amusement Park)
01.2009 - 01.2011
Translation and logistics with international clients
Andina Inflection Point
01.2008 - 01.2009
Costumer service
JIMMY & CHARLY Novelerías y Papelería
01.2002 - 01.2007
High School degree - Bilingual Science
Colegio Experimental Británico Internacional
Some College (No Degree) - Corporate Communications
Universidad De Las Americas
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